Director, Operations-Ii Jobs

Job Location:
Dover Mall
Primary Purpose
The Operations Director Center is responsible for maximizing the customers shopping experience and tenant sales by ensuring a clean, well maintained, safe, and friendly and aesthetically pleasing environment, and asset preservation and enhancement while ensuring implementation of all Simon standards. The Operations Director will oversee all operational functions, projects, construction, and contracted services at the center among other things. Therefore, the Operations Director oversees the onsite maintenance, grounds keeping and custodial teams.
Principal Responsibilities
The successful candidate’s responsibilities will include, but not be limited to:

• Manage relationships with third party contracted services providers and ensure adherence to Simon’s Purchasing Policy and Code of Business Conduct
• Read and interpret engineering drawings and schematic diagrams
• Manage preventative maintenance program and oversee any necessary repair or construction work to sustain a safe and reliable environment
• Ensure information contained within the capital database is accurate, current and updated on a real time basis as changes occur
• Develop 5-year capital plan to continue to maintain and enhance the property assets and execute against projected capital plans
• Conduct daily walk-through’s of the property to ensure physical assets are in best possible operating condition. Respond rapidly to any operational issues uncovered in property inspections
• Ensures property safety systems are up to code, maintained and inspected
• Work with security and local officials to plan and oversee a fire safety program.
• Prepare and oversee operational budgets and ensure all costs associated with property operations are managed with direct guidance and oversight
• Knowledge of leases in order to determine financial responsibility of operational issues.
• Conduct regular property inspections and assess the physical assets of the property. Prioritize capital projects to reflect critical needs and affordability
• Manage Property Operating expenses within or below budget levels. Effectively manage negative financial variances to overcome or minimize loss within Property Operating budget
• Provide operations support as necessary for special events and holidays
• Fulfill Manager-on-Duty rotation and manage day-to-day activities as necessary.
• Maintain a safe environment through identification and elimination of any safely hazards to staff, tenants and customers. This includes the administration of all training and regulatory programs (OSHA, ADA, EPA etc)
• Assist the General Manager in the management of the Comprehensive Emergency Management Plan. Ensure all personnel are trained to function as an Emergency Task Force in Crisis Management response
• Contribute to the preparation and annual update of the Center’s five year strategic plan
• Complete required weekly, monthly and quarterly reports
• Oversee operations in a crisis situation ensuring the safety and security of all customers, tenants, guest and assets
• Assist General Manager with maximizing margin of profit centers
• Resolve escalated customer complaints
• Oversees Preventative Maintenance of equipment and record keeping/related logs
• Complete timely review and processing of vendor invoices, to ensure accurate services were provided prior to payment
• Lead maintenance staff in work assignments and training. Assist in maintenance staff performance reviews
• Provide leadership and guidance to the Center staff in the area of operations and customer service as necessary
• Performs Condition Assessments (either personally or with the assistance of consultants) to develop basis for long range capital plans and budgets
• Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)
• Ensure public safety, Center security and effective risk management
• Co-manage Construction activities with the corporate Development team
• Manage the work process for both capital projects and ongoing services – including developing scope of work, request for proposal, evaluating contractor submissions/bids, developing service agreements, overseeing contracted work, work inspections, assuring project is completed in accordance with terms of service agreement and required documentation is delivered prior to project close-out and/or payment
• Assist in the management of procurement and application of all goods and services within annual CAM and Capital Expenditure budget
• Implement the energy plan communicated by General Manager for to minimize costs while maintaining a comfortable and safe shopping experience

    
Minimum Qualifications

• Bachelor’s degree or equivalent experience
• Meets commitments - produces accurate work
• Solution oriented and results driven
• Ability to lift and carry up to 50 pounds
• Working knowledge of maintenance and operational functions strongly preferred
• Basic to moderate computer skills (email, excel, word, online order systems etc.)
• Minimum 5 years of prior Operations, Facilities or Property Management experience
• Ability to read and understand blue prints, CAD drawings and other schematics
• Valid Driver’s License

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