Director- Infrastructure And Cloud Hosting Services

Responsible for the overall enterprise-wide effectiveness and efficiency of the Climate Technologies cloud hosting environments, including colocation data centers, and on-premises edge ensuring levels of customer satisfaction are maintained. The Director of Global Infrastructure Services will lead the enterprise through the optimization and migration to new technologies, evaluate processing performance relating to cloud infrastructure utilization and reliability, and forecast financials, and physical, and human resources needed to meet the established service level objectives. This role will oversee and coordinate in a hybrid-cloud environment, business, continuance, and restoration plans that isolate problems and implement pre-planned alternative routes or systems to restore service.

As the Director, Infrastructure and Cloud Hosting Services, You Will:

• Evaluate new technologies and solutions to meet the business requirements
• Ensuring that there are proper backups and redundancy across cloud environments and on-premises environments
• Oversee IT Service Cost Delivery model for the infrastructure portfolio, make sound financial recommendations for purchases, and demonstrate clear understanding of the Total Cost of Ownership
• Partners with the Security team for computing systems security and compliance. Ensures all servers are up-to-date and patched with the latest security updates
• Lead 24 x7 operations for cloud services, disaster recovery, security, and cost management
• Responsible for design, planning, development, implementation, and optimization of enterprise infrastructure services components
• Manage external specialists who will help implement and maintain the cloud environments
• Ensure the maintenance, availability, and performance of all infrastructure hosting services (cloud and on-premises)
• Accountable for infrastructure solution architecture to ensure that new products/platform infrastructure is aligned with business objectives and industry trends
• Disaster Recovery and IT Services continuity planning to ensure that the business can recover from failure with minimal business impact
• Managing day-to-day operations and providing strategic direction and leadership for the infrastructure Services, including budgeting, setting priorities, coordinating projects, resourcing, maintaining service levels, security, capacity management, server administration, and monitoring
• Partners with the Network team for connectivity, quality of service, and security dependencies to support application and business services requirements
• Provide strategy, direction setting, prioritization, planning, and execution for the infrastructure services globally. This includes oversight of hybrid-cloud environments and on-premises services
• Serves as the single point of contact for all escalations related to services provided within this domain. This includes the assurance that all escalations are given high priority based on the severity level
• Lead the strategy development and implementation for infrastructure optimization. Earn the trust and confidence of business unit management. Achieve optimization objectives by offering lower risk, lower cost, and speed to deliver utilizing lean practices and automation
• Manage third-party vendor relationships and hold them accountable for delivery of outsourced functions

Required Education, Experience & Skills

• Strong verbal, written, and presentation communications abilities and exceptional customer service orientation
• Strong analytical, problem-solving and conceptual skills
• Minimum of 10 years of experience in IT Infrastructure and Services Management Experience
• Experience implementing Infrastructure as Code (IaC) to automate processes, using tools such as Terraform, ARM, Chef, Puppet, Docker, and Kubernetes
• Deep experience in planning and consolidating global infrastructure operations into a regional approach
• Excellent project management skills in organizing, planning, and executing large-scale projects from vision through customer support
• Bachelor or Advanced Degree in Computer Science, Information Systems, or other related fields or equivalent work experience
• Strong operational, automation, and cost optimization experience in hybrid cloud environment
• Customer/Business support experience with highly technical, engineering-oriented organizations/environments
• Minimum of 5 years of experience in an infrastructure cloud-based role is required
• Advanced certification with one or more cloud providers, especially Azure (greatly preferred), and with fundamental infrastructure services therein, such as object storage, VMs, databases, storage, DNS, IPAM, and PaaS
• Experience managing global support services and hosted systems
• IT Services and Project Management process design experience

With $5B of global revenue, this new Climate Technologies business is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].

About Copeland

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Every day, our global workforce fulfills our unified purpose and lives out the values we hold close as an organization: Integrity, Safety and Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Our causes – Planet, Humanity, Champion, Inclusion, and Future – shape, define, and fuel Copeland’s culture while inspiring our innovative spirit and driving our focus.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

No calls or agency requests please.