Director, Billing Jobs

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.
At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Purpose
Responsible for leading Billing, Meter Data and Net Metering across the organization, supporting all modalities across North America. The Director, Billing is accountable for driving the strategic directives, organization and operational objectives while supporting the implementation of continuous improvement of processes, defining and implementing processes, and developing staff. This position is highly visible and requires strong leadership skills with the ability to prioritize, plan, strategize with the Meter to Cash leaders as well as the Business and directs the department with confidence while maintaining a professional operation and ensures delivery of the highest quality results leading to billing accuracy and timeliness. Understanding and meeting all mandated regulatory requirements in each state/location across North America. Developing and owning all corporate performance goals using effective management practices to support both local and across the organization. Build team skillset and engagement to drive efficiency, customer experience and revenue recovery to impact Liberty’s Return on Equity in our utility rate cases. Partner with Finance, Regulatory and Risk & Compliance teams across North America to ensure effective business controls and revenue compliance at each location.
Accountabilities

• Develop and own all corporate performance goals to support local and organization-wide practices. Drive efficiency, customer experience and revenue recovery to impact Return on Equity in our rates cases.
• High visibility and requires strong leadership with the ability to prioritize, plan, strategize with Meter to Cash leaders. This includes business and directs departments to ensure delivery of billing accuracy and timeliness.
• Accountable for driving the strategic directives, organization and operational objectives while supporting the implementation of continuous improvement of processes, defining and implementing processes and developing staff. This responsibility also includes evaluation of the performance of staff against Liberty Utilities standards and mentoring and developing reporting staff
• Understand and meet all regulatory requirements in each state/location across North America.
• Partner with Finance, Regulatory and Risk & Compliance teams across North America to ensure effective business controls and revenue compliance at each location across North America.
• Responsible for leading Billing, Meter Data and Net Metering across the organization supporting all modalities across North America.

Education and Experience

• Must have great verbal and written communication skills
• 10+ years of previous related experience
• Previous SAP experience would be considered an asset
• Previous experience working with complex billing required
• 5+ years of leading teams
• Bachelors' Degree of equivalent required
• The successful candidate can work out of any state that we operate in, as long as they are in proximity to one of our office locations.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.
For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.
Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.
With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.
What We Offer
Company funded Pension program
401k with Company match
Full insurance benefits (health/dental/vision/life)
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Defined Contribution savings plan
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.
We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.