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Desktop/Laptop Manager: Jobs

Company

Plaxonic
Address Rockville, MD, United States
Employment type CONTRACTOR
Salary
Expires 2023-06-08
Posted at 1 year ago
Job Description

Desktop/Laptop Manager


The candidate will be responsible for mentoring and developing junior members of the IT

support team, and assisting other team members with escalations and guidance to solve

support tickets. Mac and Windows environment experience with ServiceNow as helpdesk

ticketing system.

• Bachelor’s level degree with 10 years of experience with the design, execution, and

oversight of IT Service and Desktop support projects.

• Windows 10 configurations and support experience on multiple hardware platforms.

• Knowledge of Microsoft Office and Office 365, viva insights, slack etc.

• Knowledge of Microsoft Exchange, Active Directory, OneDrive and SharePoint

• Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access

Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger,

Slack etc. iphone and Android, SEFT (secure email), Network Connectivity Issues,

LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration

• Experience with IT Assets Inventory, HD, Software, location, lifecycle, dispose,

storage and imaging of laptops/PCs/Servers, Write PowerShell Scripts for imaging of

devices laptops, issues, and user needs.

• 12+ years of experience in a desktop support role on Mac and Dell Windows

• US Citizen or GC. Public Trust clearance will be enabled