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Desktop Technician Iii Jobs
Company | Cayuse Holdings |
Address | Washington, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-08-21 |
Posted at | 10 months ago |
Location: DC, Washington
Position: Desktop Technician III
Posted: 06/28/2023
JOB TITLE: Desktop Technician III
SALARY: $27.00-$28.85
EMPLOYEE TYPE: Full-Time Hourly Non-Exempt
TRAVEL REQUIRED: As Needed
RELOCATION: No
Summary
The Desktop Technician III will provide management and support for a wide variety of hardware, including laptops, desktops, network and server equipment, mobile devices, printers, scanners, and associated peripherals. This equipment will utilize a variety of operating systems (primarily Windows 10 and iOS), and various software, to include specialized suites such as GIS and AutoCAD, and software unique to Indian Affairs.
Responsibilities
Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.
Position: Desktop Technician III
Posted: 06/28/2023
JOB TITLE: Desktop Technician III
SALARY: $27.00-$28.85
EMPLOYEE TYPE: Full-Time Hourly Non-Exempt
TRAVEL REQUIRED: As Needed
RELOCATION: No
Summary
The Desktop Technician III will provide management and support for a wide variety of hardware, including laptops, desktops, network and server equipment, mobile devices, printers, scanners, and associated peripherals. This equipment will utilize a variety of operating systems (primarily Windows 10 and iOS), and various software, to include specialized suites such as GIS and AutoCAD, and software unique to Indian Affairs.
Responsibilities
- Monitor server applications for availability, latency, and technical issues.Support customer configuration management procedures
- Monitor server applications, system logs, and software logs for errors and alerts
- Mentor and support junior Desktop Technicians
- Create documentation for various processes, procedures, and systems
- Provide support to end-users and ensure all issues and requests are entered and completed within client's ticketing system
- Apply patches, upgrades and enhancements as they are approved by the customer
- Non-Essential Duties
- Responsible for security and administrative control for services and systems
- Provide management and support for a wide variety of hardware, including laptops, desktops, network and server equipment, tablets, cell phones, and their peripherals. This equipment will utilize a variety of operating systems and various software, to include specialized suites such as GIS and AutoCAD, and software unique to Indian Affairs.
- Other duties as assigned
- Perform systems management and systems monitoring
- Perform monitoring of all upgrades and enhancements
- A minimum of 3 years of related technical experience insupporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network switches.
- The ability to support specialized software such as GIS and AutoCAD and software unique to Indian Affairs (similar software or general business application support is acceptable).
- Associates Degree or combination of education and experience, or tradeoffbetween all of them.
- Support would include (but not limited to):installing and troubleshooting both hardware and software. Ability to support Microsoft operating systems.
- Ability to work with minimal guidance.
- Must be able to pass a background check for a Public Trust. May require additional background checks as required by projects and/or clients at any time during employment.
- Working knowledge of general office software such Microsoft Office and Microsoft 365.
- General office environment
- May be asked to work a flexible schedule which may include holidays
- May be asked to travel for business or professional development purposes
- Ability to lift up to 50lbs
- Must be able to sit for long periods of time looking at computer screen
- May be asked to work hours outside of normal business hours
Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.
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