Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Personal Computer Support Technician
Recruited by Leidos 11 months ago Address , Mountain View, 94040, Ca

Desktop Support Technician Jobs

Company

MathWorks
Address , Natick
Employment type
Salary
Expires 2023-09-15
Posted at 9 months ago
Job Description

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

The Desktop Support Technician will perform all aspects of support related to the daily computing needs of MathWorks staff. He/she will provide support via phone, e-mail and Intranet as well as perform problem determination at the user's workstation.

MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.


  • Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage
  • Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices.
  • Collaborate with team members and with other IT groups to resolve complex issues
  • Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications
  • Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks
  • Support online, on-premise, and off-site meetings and events

  • UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.
  • BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent
  • Knowledge of networking principles, topology, and protocols
  • Proficiency with Operating Systems and desktop software including the Microsoft ecosystem
  • 2-3 years of IT support, including experience with networked PC equipment
  • Customer focus and dedication to customer satisfaction

  • A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.