Desktop Support Specialist Jobs

Flexan is a global strategic contract manufacturer of custom high-quality silicone and thermoplastic components, sub-assemblies and devices designed to meet the critical requirements of Class I, Class II and Class III medical devices, as well as custom compounding and molding for precision parts.

The Desktop Support Specialist will provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases.

This position is 100% on-site.

Three days at our Lincolnshire facility and two days at our Chicago facility.

DUTIES AND RESPONSIBILITIES:

• Pay attention to customers’ descriptions of their computer problem.
• Respond to helpdesk requests using Jira platform.
• Train users to work with new computer hardware or software, such as printers, word-processing software, and email
• Ask customers questions to properly diagnose the problem
• Set up new users with proper equipment with requests from Human Resources and or/ hiring managers.
• Walk customers through the recommended problem-solving steps
• Set up or repair computer equipment and related devices
• Train peers in related processes or procedures

Demonstrates all of the Flexan’ s corporate values:

• We embrace the rigor to be safety and quality driven in all we do
• We embrace the choice to work here
• We consistently meet our expectations
• We operate with transparency, ethics, and integrity
• We have an engaged culture

Minimum Qualifications:

• At least 3 years of related experience is required
• Demonstrated problem-solving skills
• Must be able to work on Government programs and access all areas of the facility (U.S. Citizen or Permanent Resident of the U.S.)
• Demonstrated proficiency with MS Office products, and general computer applications
• High school diploma or equivalent certification (GED) is required; Associate degree in a related IT field is preferred
• Demonstrated listening skills; understanding the problems that customers are describing and know when to ask questions to clarify the situation
• Demonstrated customer-service skills
• Demonstrated communication skills to include speaking and writing

It is the policy of Flexan, LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Flexan will provide reasonable accommodations for qualified individuals with disabilities.

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