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Dental Patient Coordinator Jobs
Recruited by SouthEast Alaska Regional Health Consortium 1 year ago Address , Sitka, Ak $22.74 - $26.06 an hour

Dental Patient Coordinator Jobs

Company

SouthEast Alaska Regional Health Consortium
Address , Haines, 99827, Ak
Employment type FULL_TIME
Salary
Expires 2023-06-18
Posted at 1 year ago
Job Description
About Us::
SEARHC: Who We Are - YouTube

SEARHC Haines - YouTube

SEARHC is a non-profit health consortium that serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job: It’s a fulfilling career. We offer generous benefits including retirement, paid time off, paid parental leave, health/dental/vision benefits, life insurance, long-/short-term disability, and more.
Job Overview::
This position is the first line of customer service and access to the dental clinic by greeting patients and family members in a professional and courteous manner, obtaining, and verifying demographic, financial, and insurance information during the registration process, accepting and posting point of service payments or providing guidance for payment options, and clearing the patient for service delivery.
Responsibilities::
Schedule Accountabilities
  • Maintains patient scheduling.
  • Directs phone calls to appropriate care provider. Maintains voicemail system with proper delegation of patient needs/tasks.
  • Maintains and creates specialty clinic schedules.
  • Follows SEARHC Dental guidelines of reminder systems, utilizing patient reminder software.
  • Responsible for filling and maintaining multi-provider (Dentist, Hygiene, DHAT) schedules.
Financial Accountabilities
  • Responsible for coordination of benefits.
  • Creates treatment estimates for patients and reviews with patient prior to rendering service.
  • Generates Service Authorization for Medicaid and Veterans Affairs.
  • Refers patients to Benefit Specialist as appropriate and collaborates with financial counselors to identify alternative funding sources for patients.
  • Calculates, reviews, and follows up on payment plans for patients.
  • Applies first level patient discounts including prompt pay discount.
  • Balances clinic financials daily, including transactions posted to source system and daily batch deposits.
  • Answers patient billing questions and takes necessary action to resolve accounts.
  • Performs insurance eligibility/benefit verification and documents information within the patient accounting system.
  • Recommends accounts for placement with bad debt agencies or charity write-off.
  • Receives and posts payments to patients’ accounts at check-in.
  • Posts all cash, credit, checks, and electronically transferred funds to beneficiary and non-beneficiary accounts within 3 business days of cash deposit or escalates non-postable deposits for resolution.
Administrative Accountabilities
  • Distributes and collects patient registration paperwork, ensuring all demographic and insurance information is communicated and properly entered.
  • Accepts medical authorization or referral forms, if appropriate, and manages patient referrals to outside agencies.
  • Provides primary receptionist services including receiving and directing incoming calls and provides assistance /information to callers.
Other Functions
  • Other duties as assigned.
Supervisory Responsibilities
  • This position does not require supervisory responsibilities.
Qualifications::
Education, Certifications, and Licenses Required
  • High school diploma or equivalent
Experience Required
  • 1-2 years of office/business experience or customer service experience.
  • 3 years of experience in a healthcare or dental setting or equivalent with 2 years progressively responsible experience in customer service is preferred.
Knowledge of
  • Registration, insurance, and billing requirements.
  • General office functions and office equipment.
  • Electronic Health Record.
Skills in
  • Problem solving and decision making.
  • Excellent interpersonal, verbal, and written communication.
  • Strong time management, organizational, and customer service skills.
Ability to
  • Prioritize work in a fast-paced environment with many interruptions.
  • Work independently.