Dental Front Desk Specialist

A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality of life.

Top Reasons to Work at Community Health Centers

• Modernized and attractive health centers, that patients love.
• Competitive compensation with advancement opportunities and tuition / training reimbursement.
• A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.
• No weekends for the majority of our centers, 10 Paid Holidays and early Fridays
• Awarded "Top 100 Workplaces for Growing Families" by Orlando Sentinel.
• Awarded "Best and Brightest Companies to Work for in the Nation" in 2018, 2019, 2020, 2021 and 2022.

Job Summary:

Responsible for greeting patients, patient registration, financial counseling, referrals, establishing and maintaining accurate patient dental records in the computer. This position may require some medical and dental front desk responsibilities.

Primary Responsibilities and Specific Duties:

• Must be able to accurately perform job duties at a Center with 5 or more dental scheduling templates.

Customer Service:

• Build and maintain business relationship with patients by providing prompt and accurate service so as to promote patient loyalty.
• Resolve patient requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
• Greet patients with a smile and introduce self.
• Excellent communication skills and problem-solving abilities

Foundation Knowledge:

Patient Registration

• Prints visit summaries, collects patient's payments and posts to accounts. Prints and provides receipts and appointment card.
• Collects and verifies appropriate patient demographic and insurance information.
• Prints visit summaries, collect patient's payments and posts to accounts. Prints and provides receipts and appointment card to patients.
• Enters provider approved payment arrangements in patient account and provides patient with payment plan information.
• For scheduled patients - maintain a "quick call" list for cancellations.
• Initiates appointment reminder calls and confirms patient appointments accurately.
• Record all cancellations and No Show's; send "No Show" letter.
• Schedule patient appointments.
• Possess practical knowledge of MCNA referral process, enters and submits patient

Financial Counselor

• Respond to questions regarding patient balances, collections, and insurance.
• Provides patient with program specific benefit insurance information.
• Provides patient with complete sliding scale program information.
• Finalize all paperwork for billing ensuring Dentist signatures.
• Collects, evaluates and documents sliding scale program application, supporting documentation and accurately determines program eligibility.
• Assist patients with billing problems.

Administrative

• Generates and prints patient No-Show letters daily.
• Scans, titles and files patient documents using the correct naming conventions and locations.
• Creates/updates actions and/or telephone encounters.
• Monitors dental team productivity.

Referral

• Review and explain process for referral to patient including, but not limited to what is involved, who providers are and how to get to specialist's office.
• Responsible for MCNA referral process including accurately entering and submitting patient referral information into the web portal.
• Perform a variety of duties associated with referring patients to other specialist or institutions for additional dental care.

Equipment and Software Applications:

• Perform other duties as assigned or necessary.
• May be required to travel to other CHC locations.
• Answer telephones; transfers call to appropriate staff, takes messages
• Manages Outlook mail and calendar daily.
• Demonstrates knowledge in the navigation and use of eClinical Works and Tiger View.

Qualifications:

Education:

• High school diploma or equivalent.

Experience:

• Exceptional customer service skills.
• Previous experience with Care Credit financing preferred.
• 2 years of dental office experience preferred including Electronic Medical Records or other dental software.

Certification/Licensure:

• None

Special Skills:

• Bi-lingual preferred.
• Must be proficient with dental procedure codes; exemplary attendance and punctuality is required.

Other requirements:

• Able to work flexible hours and travel to other dental sites as needed.