Delivery Driver Medical Equipment

We are seeking a dedicated Patient Service Technician - Local Medical Equipment Delivery Driver who wants to be part of a company who makes a difference in patient’s lives. In this position you will be responsible for making deliveries, providing services and ensuring patients and/or caregivers understand instructions for and are comfortable with use of respiratory and medical equipment.

Essential Duties and Responsibilities

• Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instruction, route sheets, etc.
• Works with location personnel to coordinate deliveries Performs other du es as assigned
• Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local laws and regulations
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and Joint Commission guidelines
• Encourages patients and/or caregivers to complete the Customer Perception of Care survey
• Builds relationships with patients and/or caregivers
• Safeguards patient’s Protected Health Informa on and adheres to all HIPPA privacy regulations
• Properly cares for & uses electronic tablet that is assigned for job du es
• Available for on-call assignments as needed
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
• Adheres to the guidelines established in the ‘Rotech Way’
• Reports equipment hazards and/or product incidents as required
• Maintains assigned company vehicle in a clean and safe working condition
• Delivers, sets up and maintains equipment at the delivery address using company vehicle
• Provide clear instructions to patients and/or caregivers to ensure understanding of equipment
• Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs
• Complies with applicable laws and regulations
• Observes additional needs that the patient may have and reports to management during morning mee ng

Supervisory Responsibilities: None

Employment is contingent on:

• Background investigation (company-wide)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
• Drug screen (when applicable for the position)

Education and/or Experience

• 3 year’s delivery experience
• Experience working in healthcare, home health or the medical field Strong customer service background
• High school diploma or GED equivalent

Skills, Knowledge and Abilities

• Mapping skills including ability to plan me-saving delivery routes
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Read and successfully interpret written directions and/or instructions in English
• Multi -task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplica on and division
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Mechanical aptitude with ability to learn
• Sense of urgency and responsiveness to customers
• Work independently and as part of a team
• Effectively communicate in English; both oral and written, with location employees and patients
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Interpret a variety of instructions in a variety of communication mediums
• Self-motivation, organized, me-management and deductive problem solving skills
• Properly work an electronic tablet device that is used for services after training

Physical Demands

• Requires driving a company vehicle for the majority of the workday
• Requires sitting, walking, standing, talking or listening
• Requires close vision to small print on computer and or paperwork and our electronic tablet
• Available for on-call assignments as needed (after business hours &/or weekends)
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires lifting and transporting of patient equipment and or move full & empty cylinders
• Requires the ability to load, push, pull and li oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address

Machines, Equipment and Technical Abilities

• Internet, including knowledge of email transmission and communication
• Loading, unloading and proper e down procedures of transported oxygen and other cargo as per company policy
• Troubleshooting and repairing equipment
• Operating the assigned company vehicle safely
• Understanding use of all applicable home medical equipment and supplies
• Using common office equipment (e.g., phone, copier, fax, computer, etc.)
• Operating vehicle mounted power li or rail gates as required
• Electronic tablets and all corresponding equipment, such as- Blue-tooth ear-piece and dash mounts
• Internet navigation and research

Work Environment

• Warehouse and office with moderate in high noise levels.
• Extensive travel via company vehicle required to patient’s homes and/or delivery address for set-ups and recurring deliveries

Benefits

• 401k
• Life Insurance and Disability
• Bonus and Incentive Opportunities
• Generous Paid Time Off and Paid Holidays
• Employee Discount Program
• Medical, Dental and Vision
• Employee Recognition program
• Cellular phone reimbursement

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin