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Company | Sedgwick |
Address | Memphis, TN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-08-05 |
Posted at | 10 months ago |
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
- An assigned mentor and manager who will guide you on your career journey
- Career development and promotional growth opportunities through increasing responsibilities
- A training program to learn how to help employees and customers from some of the world’s most reputable brands
- A stable and consistent work environment in an office and/or virtual setting
- A diverse and comprehensive benefits package to take care of your mental, physical, financial, and professional needs
- Act as a liaison between customers and team members when necessary
- Investigate customer feedback
- Perform administrative tasks
- Resolve issues with one-call/one-person responses
- Direct calls to appropriate escalation path as needed
- Educate and inform customers about processes, timelines, and status of inquiries via multiple communication channels
- Track trends
- Assist with developing corrective/preventative actions
- Provide detailed notes on phone calls, and track and code documentation according to standard processes
- Provide excellent customer service to external customers and internal support to an assigned team
- Education & Licensing: High school diploma or GED required
- Experience: Clerical or customer service experience or equivalent combination of education and experience preferred
- Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required
- A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO, and more
- Entry-level colleagues are offered a world-class training program with a comprehensive curriculum
- Career development and promotional growth opportunities
- An assigned mentor and manager that will support and guide you on your career journey
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