Data Edit Specialist Jobs

Description of Work

Salary Grade: NC02 Recruitment Range: $31,200.00 - $40,000.00

This position is hybrid

At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology we believe we've set a high standard that other agencies will admire. As an employer, we offer excellent benefits, stable work environment, competitive salaries, defined career paths, and training programs that will enable you to be successful.

To support the tax laws of North Carolina, the mission of the Submissions Processing Division (SPD) is to receive and process taxpayer submissions consistently, efficiently, and effectively, while ensuring the confidentiality and integrity of that data. Our vision is to be a Division that meets its quality targets, sets a high standard for other Divisions, and leads innovation for the Agency. The submissions processed annually by SPD account for well over 90% of total revenues collected and more than 11 million tax returns processed by the Agency.

SPD is organized into three sections: Electronic Submissions, encompassing several business areas, receives and processes electronic returns and payments, registers taxpayers, and ensures suspended returns post properly; Paper Submissions, encompassing several business areas, receives and processes paper returns, payments, and taxpayer correspondence, and works with TSCO’s Paper Software Provider Validation and Support unit to make sure tax software products meet Agency business requirements and standards; and Quality Assurance, encompassing Continual Service Improvement (CSI), which resolves taxpayer inquiries about returns, leads discovery of continual improvement opportunities, and collects and interprets data; Project and Coordination, which oversees and monitors division projects, initiatives, and knowledge; Records Management, which monitors records retention and addresses internal and external records requests; and Staffing Administration, which oversees SPD’s hiring process and training of seasonal staff.

Primary Purpose of the Position:

The Data Edit Specialist position is within the Data Edit unit. This unit consists of one team leader, and nine permanent employees. During the peak season several temporary employees are hired. The primary purpose for the Data Specialist is to enter, edit and verify required data from taxpayer submissions consistently, efficiently, and accurately. The Data Edit unit strives in processing taxpayer’s information accurately while providing great service to our internal customers and suppliers.

COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• 401K, 457, and 403(b) plans
• Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
• Twelve (12) holidays/year
• Twelve (12) sick days/year which are cumulative indefinitely
• Paid paternity leave
• Longevity pay lump sum payout yearly based on length of service

Learn more about employee perks/benefits:

• NC OSHR: Benefits
• Why Work For NC

Knowledge, Skills And Abilities / Competencies

• Ability to recognize all the various form and return types that can be scanned
• Ability to work well in a fast-paced payments processing environment
• Ability to adapt effectively to changes in work priorities
• Strong interpersonal and customer service skills
• Ability to input information quickly and accurately from several tax schedules into a computer database
• Ability to use a calculator efficiently and accurately in processing correspondence
• Excellent verbal and written communication skills
• Ability to prioritize and meet deadlines with a high degree of accuracy, efficiency, and attention to detail due to high volumes and the consequences of errors
• Ability to work well in an effective, collaborative team environment
• Ability to key 7,000 KPH and 40 WPM with 98% accuracy

Minimum Education And Experience Requirements
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.
Supplemental and Contact Information
The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or [email protected] . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-814-1172.
NC Department of Revenue
Human Resources Division
919-814-1200