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Data Verification Operator Jobs
Recruited by Blue Cross Blue Shield of Michigan 9 months ago Address , Detroit, Mi

Data Center Computer Operator

Company

Blue Cross Blue Shield of Michigan
Address , Detroit, Mi
Employment type FULL_TIME
Salary
Expires 2023-10-06
Posted at 9 months ago
Job Description

Non-Exempt/Bargaining Unit Posting

Local/Seniority Unit – 2500/3303

Date Posted Internal – 6/28/23, Deadline Date – 7/7/23

Department – 122760 Operations Center

Salary Grade – UM

Job Code - J511A

Number of openings – Multiple

Shift – 8:00am-4:30pm

Site/Location: Detroit, MI

Status – Regular Full Time

Under general supervision, operates and controls all computing equipment relative to infrastructure and application processing

  • Perform system health checks, including server health check reporting, virus/malware threat monitoring, and holiday call center testing for open/closed statuses.
  • Reruns and restarts production to ensure timely service levels and operating levels of agreement are met.
  • Monitors all OCC systems and application consoles.
  • Update metrics as required for real time and production batch.
  • Operates computers and peripheral equipment as required.
  • Controls application processing across all platforms adhering to production schedules.
  • Communicates the status of software, hardware and application processing and monitoring.
  • Respond to Priority 1 and 2 incidents as required. Duties include; v-text alert communications, updating system alerts, participate in or assist to open conference calls for resolution analysis.
  • Participates in disaster recovery to execute all OCC/Operator functions and operates computers and peripheral equipment as required at the Business Recovery site.
  • Completes batch job and infrastructure setup requirements.
  • Monitor health of real time monitoring for applications, servers and networks; using DCRUM, Server Vantage, SolarWinds, Omegaview and Dynatrace.
  • Analysis of production control procedures to ensure compliance of timely batch processing.
  • Monitor Distributed batch systems using Tivoli Workload Scheduler to identify late or abended status and escalate as necessary.
  • Monitoring and escalation of all batch processing, using CA-7 ABEND resolution, JCL overrides, observing queues for late or abended job status.
  • Field phone calls, generate questions and emails supplied by support teams.
  • Perform monitoring, triage and escalate issues to appropriate IT departments or owners for resolution analysis.
  • Monitor Mainframe MVS operation systems LPARs and respond to outstanding master console messages
  • Must be available to work any shift and schedule.
  • Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.
  • (Examples include, cancel user IDs or jobs, restarting printers, resolving job contentions, etc.)
  • Create, update, resolve all incidents via the corporate Incident Management Tool and take the corrective action as defined in operating procedures.
  • Perform other related duties as assigned.
  • Updates processing logs and audit trails and keeps records of utilization.

Qualifications

  • Two (2) years college or four (4) years equivalent work experience in Information Technology on mainframe and client server platforms.
  • General knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores.
  • Working knowledge of operators functions within MVS, JES2, CA-7, OMEGAMON, OMEGAVIEW, Tivoli Workload Scheduler, AIX, Connect Direct, Windows, TSO and EOS.
  • Working knowledge of IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods and overrides.
  • Strong analytical and communication skills needed to create instructions, respond to inquiries, and help Desk Skills relay instructions to others.
  • Working knowledge of enterprise hardware, software, operating systems and peripherals.
  • Working knowledge of using reference manuals to diagnose error codes in operating systems and business application and taking the recommended corrective action to resolve errors.
  • Working knowledge of batch submission, processing restrictions, scheduling techniques and alerts and monitors.
  • Other related skills and/or abilities may be required to perform this job.
  • High school graduate or GED equivalent is required.
  • Working knowledge of Microsoft Windows XP, EXCEL, WORD, and Outlook
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.