Customer Support Expert Jobs

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 800 people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for a customer support expert for our St. Petersburg, Florida office. In this role, you’ll work as part of our award-winning customer support team, answering customers’ questions and giving advice about our CRM. If you’re someone who thrives on delivering top-notch customer service, get in touch, we’d love to hear from you.

Your new adventure:

• Identify and respond to customers’ needs in a respectful and supportive manner via online chat, email and other forms of communication
• Be our customers’ contact person for any queries (technical, billing or otherwise)
• Handle multiple tasks in a fast-paced environment, manage competing priorities and adapt quickly to changes without losing touch with customers
• Follow up on open requests and offer appropriate solutions to fulfil customers’ needs
• Act as a brand ambassador
• Support company-wide initiatives to engage users throughout their account’s lifecycle, from onboarding through upselling to retention
• Inform managers of any challenges customer-facing specialists encounter and ask for constructive feedback on how they can improve

Does this sound like you?

• Experience with helpdesk tools like Freshdesk, Intercom etc.
• You have a high school diploma or GED
• Bilingual a plus (Spanish would be particularly desirable)
• You’re an ambitious person who wants to develop and grow in a fast-paced tech company
• Experience with sales and CRM tools like Salesforce or Hubspot
• Some knowledge of sales – leads, opportunities, deal tracking and reporting

Why Pipedrive?

• Flexible working hours as long as you’re there for your team members
• Freedom to execute your ideas with a passionate and motivated team supporting you
• A team serious about getting things done while not taking ourselves too seriously
• A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga, and Berlin
• A value-driven work environment where people come first
• A world-class working environment full of perks like parties, craft workshops, snacks, and, of course, office dogs
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary and bonus system and all the benefits you’d expect from a great employer (5% 401K match, paid time off and 12 paid (+ 2 extra floating) holidays, comprehensive medical, dental and vision plans, regular team building activities, parental leave, paid family bonding time, as well as gym and parking allowance

The employee must be authorized to work in the US without company sponsorship. Employees must be located in Florida to be considered for this role.

Based on this role's access to certain data, Pipedrive will be conducting a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment.

Pipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.

We’re on the lookout for a customer support expert for our support team in St. Petersburg, Florida.

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.