Customer Success & Insight Analyst

Schedule/Location: Must be able to travel to Knoxville, TN for in-person client meetings on a bimonthly basis

As a Customer Success & Insights Analyst, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role uses in-depth knowledge of the customer’s business and industry that enables you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model. You must be highly analytical, experienced with data-pulling and client facing.

Responsibilities

• Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome
• Identify potential revenue opportunities with customers and handoff to Sales Leaders to enable them to achieve sales goals
• Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
• Ensure timely delivery of data and reporting and drive internal issue resolution and the associated response
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions supporting growth, adoption, and value creation
• Drive strategic thought leadership with customers leveraging NIQ tools and assets
• Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action oriented recommendations
• Identify opportunities for increased partnership and elevate those opportunities to organizational partners

Qualifications

• Experience working with customers preferred
• Experience in collaborating on projects and maintaining positive relationships in complex situations
• Recent grads with demonstrated expertise in syndicated data analysis in the FMCG, CPG and Retail industries and application to customer-related business issues
• Polished, persuasive communication skills with experience in presentations
• Bachelors Degree Required
• Proficient in Microsoft Office software, familiarity with NielsenIQ tools, applications and platforms a plus
• Strong analytical aptitude and proficiency in a range of software and digital tech
• Experience in presenting data analysis to stakeholders and decision-makers

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

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