Customer Service-Central Support/Pre-Qualification, Medical

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2023283

Norco is currently seeking friendly, hard-working individuals to join our Medical Customer Service- Central Support Pre-Qualification Team. This team is responsible for the patients first experience with Norco regarding their new prescriptions. Duties include but are not limited to maintaining and entering patient profile information, communicating with patients and referral sources to ensure complete and accurate account details, and initiating customer contact. Other responsibilities include, but are not limited to:

• Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
• Meet personal qualitative and quantitative targets
• Identify customers\' needs, clarify information, research every issue and provide solutions
• Keep records of customer conversations in Norco\'s electronic system in a comprehensible way
• Process customer orders and accurately input orders into computer systems
• Perform other tasks as assigned or necessary
• Educate patients/clients on medical products and services
• Follow call \'scripts\' when handling different topics
• In-depth knowledge of products, placements, availability, price and use
• Communicate with customers in a professional and enthusiastic way
• Arrange necessary referral to community agencies or for those traveling, to assist in continuity of care
• Manage a large amount of inbound and outbound calls in a timely manner

[]{#st-jobDescriptionContent ng-bind-html="::JobAdsItem.data.jobDescription"}

Qualifications

• Strong phone and verbal communication skills along with active listening skills
• Ability to answer billing and other customer questions or direct to proper billing personnel
• Good typing and 10-key skills
• Ability to sit for extended periods of time
• Ability to multi-task, set priorities, and manage time effectively
• Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position
• Medical background, including Respiratory Therapy and/or Nursing experience, is a plus

[]{#st-qualificationContent ng-bind-html="::JobAdsItem.data.qualification"}