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- Remote Customer Service
- Remote Customer service representatives
- Remote Customer Service Associate
- Remote Customer Service Specialist
- Customer Service Remote
- Customer Service Vacation Specialist Remote
- Remote Customer Service Vacation Specialist
- Remote Customer Specialist
- Customer Service Specialist On Remote
- Customer Service Remote Specialist
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Recruited by Excel Temporary Service 1 year ago
Address St Louis, MO, United States
Customer Service Specialist (Remote)
Company | American Red Cross |
Address | Missouri, United States |
Employment type | FULL_TIME |
Salary | |
Category | Non-profit Organizations,Civic and Social Organizations |
Expires | 2023-05-15 |
Posted at | 1 year ago |
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.
- As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment ****
- On-call 3-4 times per year
- Rotate 3 working Holidays per year
- Full time, remote position
- Day shift hours, 5 days per week (must be willing to work weekends)
- Investigate and resolve hospital shipment problems.
- Receive, investigate and communicate related to customer concerns; complete customer concerns documentation accurately and timely, then forward to appropriate individual(s) to follow-up/review.
- Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies. Follow appropriate procedures ensuring accurate order entry and order fulfillment. Make follow-up calls if product needs cannot be met as expected. Determine most economical method of transportation for hospital shipments.
- Provide customer service to clients. Proactively communicate with hospital customers to increase customer satisfaction. Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork.
- Assist hospital personal with inventory alternatives when requested products are unavailable within established guidelines and procedures that assist the customer and the patient.
- Maintain/work with data, tools or computer programs to facilitate management and monitoring of product and service information. Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers.
- PTO + Holidays
- Employee Assistance
- Health Spending Accounts & Flexible Spending Accounts
- Medical, Dental Vision plans
- 401K with 4% match
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
- Paid Family Leave
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