Customer Service Specialist Jobs

: Customer Service Specialist

We are delighted to announce an exciting opportunity to join our dynamic team at emittedenergy.com! As a Customer Service Specialist, you will be an integral part of our Admin department, providing exceptional customer support to ensure utmost satisfaction.

Responsibilities

• Update and maintain customer databases with relevant and accurate information.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Handle and resolve customer complaints or concerns in a professional and empathetic manner.
• Collaborate closely with other teams, such as Sales and Logistics, to ensure smooth customer interactions and efficient problem resolution.
• Respond promptly to customer inquiries via various channels (phone, email, chat, social media).
• Process orders, returns, and exchanges efficiently while maintaining high-quality service standards.
• Provide accurate product information, pricing details, and delivery options.

Qualifications:

• Prior experience in customer service or a similar role is preferred.
• Strong attention to detail and time management skills.
• Excellent problem-solving and conflict resolution abilities.
• Ability to remain calm and focused during stressful situations.
• Familiarity with CRM software and customer service tools is a plus.
• Exceptional communication skills, both written and verbal.

Skills:

• Strong computer skills and proficiency in using various software programs.
• Positive and professional attitude, with the ability to work collaboratively within a team.
• Empathetic and patient listener, proficient in understanding customer needs and providing appropriate solutions.
• Adaptable and quick learner, able to grasp complex product knowledge quickly.

Benefits:

• Competitive salary range of $20 - $30 per hour.
• Chance to contribute to a cutting-edge technology company with limitless growth potential.
• A supportive and inclusive working environment that fosters personal and professional development.
• Opportunity to work remotely, offering flexibility and convenience.
• Full-time employment contract with additional benefits such as health insurance and paid time off.

This is a remote job.

Salary range: $20 - $30 hourly