Customer Service Specialist Jobs

CUSTOMER SERVICE SPECIALIST

PointsBet (ASX: PBH) is a digital sports betting and technology company, partnered with NBCUniversal as the Official Sports Betting Partner of NBC Sports. We are dedicated to bringing the fastest betting experience in the world to sports lovers across the United States.

We are currently looking for a Customer Service Specialist to join our Denver based team. As a Customer Service Specialist, you will play an integral role in supporting PointsBet’s continued growth and success.

ABOUT POINTSBET

We provide an opportunity for our people – our most powerful and irreplaceable resources – to work in an environment that is rewarding, fun, challenging, and an instrument for both personal and professional growth as PointsBet continues to become a major force in the newly legalized US Sports Betting market.

Our partnerships with leading sports organizations, teams and franchises provides both our customers and team members with unique sporting experience:

• Official Sports Betting Partner of the National Hockey League (NHL)
• Official Partner of University of Maryland Athletics Department
• Official Gaming Partner of the Detroit Tigers (MLB)
• Authorized Sports Betting Operator of the National Basketball Association (NBA)
• Authorized Gaming Operator of Major League Baseball (MLB)
• Official Gaming Partner of the Detroit Red Wings (NHL)
• Official Sports Betting Operator of the PGA TOUR
• Proud Sports Betting Partner of the Detroit Pistons (NBA)
• Official Founding Partner and Exclusive Sports Betting Partner of Austin FC and Q2 Stadium
• Official and Exclusive Sports Betting Partner of the Denver Nuggets (NBA), Colorado Avalanche (NHL), Colorado Mammoth (NLL) and their home venue, Ball Arena
• Official Sponsor of the Indiana Pacers (NBA)

As we continue to take the sports betting world by storm, we will continue to bring our proprietary and best-in-market technology, modernized and premium brand mentality, expert trading practices and proven growth marketing strategies to emerging sports betting markets.

Bet on us – there is no greater time than now to join the PointsBet family!

PointsBet views responsible gambling not only as an ethical responsibility but as an important part of a sustainable business model. We’re proud to be recognized as a socially responsible operator committed to integrating responsible gambling resources and tools throughout the entire player journey.

WHAT YOU WILL OWN

• Willingness to work a variety of days and hours
• Strong understanding and compliance with Responsible Gambling guidelines
• Strong teamwork skills
• Provide world-class, personalized customer service and build rapport/relationship across every customer touchpoint
• Solid understanding of escalation process
• Strong written and verbal skills
• Strong knowledge of a multitude of sports
• Timely and efficient manual resulting of markets
• Ability to quickly understand sports statistics and information
• Ability to handle multiple live chats and emails concurrently
• Respond to all new tickets from Call/Email/Live-chat and Facebook/Twitter
• Understanding of box scores and completed sporting results
• Ability to follow Customer Service Workflow guidelines
• Strong phone support skills
• Knowledge of specific players, teams, and rules

SKILLS WE SEEK

• Strong work ethic. Is accountable, works smart and pushes self and others for results
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• 2+ years of experience in with Sales or Customer Service
• Learns quickly. Takes on the challenge of unfamiliar tasks
• Excellent communication skills, both written and verbal and is effective in a variety of communication settings i.e. one to one, small and large groups, and among diverse styles and position levels
• Willingness to work some nights and weekends during busy periods of the sports calendar
• Relates and works cooperatively with people across levels, functions, culture, and geography to achieve shared goals
• Innovative and comes up with useful ideas that are new, better, or unique
• Bachelors level degree or relevant work experience

WHAT WE OFFER

• Dental and Vision.
• Paid Time Off
• Bonus program.
• Medical and Commuter Flexible Spending Accounts (FSA).
• Company paid medical plan for employees and dependents.
• Life Insurance
• Conveniently located in Jersey City just 3 blocks from Exchange Place.
• 401(k) with a generous match.
• Short Term & Long Term Disability

PointsBet requires employees in this role to be fully vaccinated against COVID-19. Employees are required to provide proof of vaccination.

PointsBet is dedicated to a culture of high performance and ensuring our employees are setup to deliver their best. We offer a fast-paced, dynamic work environment where emphasis is placed on our most important asset: our people. If you are driven and in search of a new opportunity that values people, creativity, opportunity, results, and a commitment to excellence then this is where you want to be!

PointsBet is an Equal Opportunity Employer