Customer Service Specialist Jobs

Monday through Friday 7:30am - 4pm or 9am-6pm
PAY RATE: $18 per hour
Hi. We’re New Horizons In-Home Care. We’re looking to hire Customer Service Specialists to join our award-winning, people-first in-home care company.
We’re looking for Customer Services Specialists for our Eugene, OR office. If you’re looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you’ve come to the right place!
Why people love working at New Horizons:
We’re a people first company. That means we provide a starting wage of $18.00/hour with endless opportunities for growth within the company. We’re proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We’re proud of our vibrant employee community. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more.

• Paid time off—to take care of yourself and your family
• Health benefits—opt in to medical, vision and dental coverage, and telemedicine

Responsibilities:

• Handling and directing a high volume of incoming calls
• Assist clients with schedule changes
• Handle employee sick calls
• Assist Caregivers with timekeeping issues or driving directions
• Deliver a warm first impression for callers
• Keep excellent documentation and records
• Support Scheduling with Caregiver or Client notifications

Qualifications:

• Preferred knowledge of in-home care or healthcare field
• Position is not remote
• Proficient computer and typing skills
• High school diploma/GED and at least 6 months of administrative experience
• Warm, energetic personality who loves to connect with people
• Possess strong communication skills
• Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail

If you meet these qualifications, and you would like to be part of our amazing team, please apply or contact us @ 541-687-8851
We look forward to meeting you!