Customer Service Representative - Part Time - Entry Level

Are you looking for something more than a job? At DialAmerica, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy and we want to train you for your dream career.

At DialAmerica your resume building growth is a priority.

As a Customer Service Representative, you will provide excellent customer service and support to our client’s customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy.

While working at DialAmerica, you'll gain valuable skills that you can apply to your future growth with us and any career you may pursue in the future. Imagine adding the below skills to your resume!

• Decision making
• Confidence and relevant work experience
• Listening, critical thinking and problem solving
• Communication and presentation
• Adaptability and team building
• Goal setting and time management

The list will continue to grow during your employment with us. The development we give you in each of these areas will help you expand your resume with skills that can lead you on the path to careers in industries like sales, management, technology, and beyond. And we will support your professional growth, whether at DialAmerica or beyond.

Job Responsibilities

Specific duties for this role include:

• Continually maintaining a working knowledge of our clients' products, services and promotions
• Putting the customer first and remaining polite and professional at all times
• Delivering superior service identifying and resolving customer; issues using problem-solving skills
• Answering customer requests or inquiries concerning services, products, billing, etc.
• Building a positive rapport across a variety of personality types
• Documenting all customer information, communications and sales in a computer system

Benefits

Here’s just some of what we have to offer:

• Paid on-the-job training
• Weekly pay with direct deposit
• Professional and upbeat office setting
• Rapid opportunities for advancement
• Supportive and motivating staff to help you succeed
• Competitive compensation - base salary + incentives
• Set schedule
• Healthcare coverage and 401K

Job Requirements

Requirements for this CSR role include the below:

• Willingness to learn and a passion for helping people
• Flexibility to adapt to changes in a growing organization
• Experience working in a Customer Service related field or call center environment, a plus
• Strong attention to detail, dependability, and follow through
• Background and/or drug test may be required
• Self-motivated, positive attitude, and a love for hard work
• Working knowledge of Windows-based software

Come for a job, INVENT your career!
Apply now!

ABOUT DIALAMERICA: Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 19 call centers located throughout the United States.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.