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Customer Service Representative Jobs

Company

Alice Peck Day Memorial Hospital
Address Lebanon, NH, United States
Employment type FULL_TIME
Salary
Category Hospitals and Health Care
Expires 2023-06-27
Posted at 11 months ago
Job Description
  • Data entry and computer skills.
  • High school graduate or equivalent.
  • Anything listed here requires a pre-employment physical by Employee Health to determine if the employee is capable of meeting the requirements.
  • The CSR, using excellent customer service skills, provides clerical support to meet and greet patients, answer phones, schedule and confirm appointments, verify insurance and verify accuracy of protocols and requisitions.
  • Schedules, receives and directs patients and visitors to the appropriate areas or department/facility personnel.
  • Performs other duties as assigned.
  • Verifies insurances; obtains benefit description and pre-certification information.
  • POSITION PHYSICAL REQUIREMENTS
  • Push/Pull/Lift/Carry:
  • Performance Expectation
  • Strong organizational and customer service skills.
  • Upper Extremity:
  • Prioritizes multiple tasks in an efficient, controlled and organized manner.
  • This could be an entry level position; however, some medical clerical experience in a hospital or diagnostic imaging center is preferred.
  • Treats all patients with dignity, respect and a caring attitude.
  • Takes initiative to identify department based problems, and resolves them as appropriate. Performs front-line problem solving in a positive manner with department support as appropriate.
  • Physical Activity:
  • Ensures patients are aware of preparation requirements when scheduling exams and making reminder phone calls.
  • None specified
  • PART TWO: FUNCTIONAL RESPONSIBILITY
  • Screens and refers incoming phone calls and department visitors to ensure that accurate and timely departmental communication is facilitated and that the department is presented in a positive manner. Completes communication with referral sources.
  • Processes requests for patient imaging requests.
  • Medical terminology would be an asset.
  • Position Objective
  • Reviews accuracy of requisitions and completeness of protocols – follows up on problems as needed.
  • POSITION STANDARDS


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