Customer Service Representative Jobs

Fox has created and sustained an unparalleled workplace where you are known, valued, and inspired. We aim to develop confident leaders who provide outstanding service through meaningful relationships. Here, you'll discover our expansive range of roles and a workplace where we aim to help turn your passion into a successful career. Fox is an inclusive community where relationships come first, and everyone is empowered to lead & succeed! We seek full-time, part-time, and seasonal Customer Service Representatives to set us apart in our industry by providing superior support and building genuine relationships with our customers and team members. Who is Fox? After working in the pest control industry for years, brothers-in-law Mike Romney and Bryant White opened the first Fox Pest Control branch in 2012. They founded their company on the belief that hard work and integrity would enable them to grow their business successfully -- and they were right! Fox is a rapidly growing, Top 15 nationwide pest control company with 30+ locations in over 15 states. Fox was recently awarded and recognized as one of Inc. 5000's "Fastest-growing Private Companies" two years in a row. Fox's mission is to develop confident leaders and empower individuals to provide outstanding service. What We Offer Starting from $15.00 - $17.00/hr $2.00/hr pay opportunity increase in the first year DAY 1 Health Insurance, including Medical, Dental, and Vision for full-time employees DAY 1 401k with a generous company match and no vesting period PTO after just 30 days for Full-time individuals Paid Holidays are offered at the date of hire Paid Sick leave and Bereavement for FT/PT/Seasonal employees Empowering and positive workplace culture Strong potential and room for growth with an Individualized Leadership Plan for every team member Paid hands-on training opportunities Referral bonuses A Day in the Life of a Customer Service Representative As a Customer Service Representative (CSR) at Fox, you will have the opportunity to communicate with Fox's awesome customer service base! You will answer inbound phone calls, emails, and texts and make outbound calls as needed. You will ensure our customers receive excellent service and communication as you help schedule and reschedule appointments, manage billing information and resolve conflicts or complaints that may arise with our customers. Daily you will optimize and ensure our technician's routes and schedules are successful. As you are engaged and participate in meetings and training, you will be empowered continually develop leadership skills and abilities to foster growth and unlock potential. What We Are Looking For 1-2 years customer service experience preferred Must be comfortable speaking on the phone Experience with computer database systems/software Positive and professional dress, communication, and demeanor Excellent communication skills, including excellent reading and writing skills Genuine personality, confidence in self, and in office and customer service skills The ability to speak Spanish is a huge plus. High School Diploma, some college preferred Must be open to working Saturdays at least once per month Equal Employment Opportunity In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Fox Pest Control will be based on merit, qualifications, and abilities. Fox Pest Control does not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, military service, veteran status, genetic information, or any other characteristic protected by law.