Customer Service Representative (1St. Shift)

Are you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to being a great corporate citizen and playing a role in producing the highest quality products and services?

If you answered yes to any of these questions, then Pridgeon and Clay is the place for you...

Founded in 1948 by John Pridgeon and Donald Clay, we are one of the largest independent, value-added manufacturers and suppliers of automotive stamped and fine-blanked components in the United States.

Objective: The Customer Service Representative provides assistance to Pridgeon & Clay customers, assisting them with their production needs in an exemplary manner according to the company quality policies

Qualified Candidates Will Possess The Following Minimum Requirements

• Ability to effectively and professionally interact with internal and external customers
• Exceptional organizational skills and attention to detail
• An excellent work record, including attendance
• A bachelor's degree
• Excellent problem-solving and communication skills
• Ability to function in a stressful environment while handling different requests from multiple customers
• Proficiency in MS Office (including Outlook, Word, and Excel)

Outstanding Candidates Will Possess The Following Desired Requirements

• Experience with Enterprise Resource Planning (ERP) software (QAD specifically)
• Experience in the automotive industry
• Experience with Electronic Data Interchange (EDI)

(Minimum requirements are updated annually to meet the demands of various positions; employees hired prior to the latest revision update may not meet all current requirements)

Essential Functions

Customer Service:

• Perform other duties as assigned by manager.
• Work with Account Managers on contract review. Assist Accounts Receivable department on pricing and/or invoice discrepancies.
• Review customer orders, and change requests through EDI, web-based portals, and spreadsheets, and update into Pridgeon & Clay's ERP system.
• Participate in meetings/trips to customer facilities, along with Account Managers, to establish, build and maintain strong, personal customer relations.
• Determine delivery implications and resolve problems or concerns meeting customer demand. When needed, be able to negotiate with the customer regarding the responsibility of premium freight.
• Evaluate critical orders and inventory shortages and assign priorities. Communicate needs to production/scheduling and distribution center.
• Participate in customer specific teams to provide input and strategies that focus on both Pridgeon & Clay's and the customer's needs and concerns.

Shipping

• Review and interact with customer's logistical websites and providers on an on-going basis. Ensure window times, shipment weights, and customer's basic shipment information is met. Relay all pertinent information to distribution center.
• Proactively work with Pridgeon & Clay's distribution centers to ensure all paperwork has been completed as directed by our customers.
• Call trucking companies to obtain quotes for standard and expedited shipments, when needed.
• Learn, understand and utilize guidelines/requirements for international shipments and the necessary paperwork.

Organization/Communication/Professionalism

• Effectively communicate with co-workers and management personnel to enhance teamwork and communication initiatives.
• Treat all co-workers with dignity and respect.
• Provide necessary, accurate, and timely feedback of all pertinent information to co-workers and management.
• Organize and maintain efficiency of personal work area and 5S zone.
• Accept instructions and duties in a positive manner.
• Participate in, and support lean initiatives, continuous improvement and problem solving events, identifying and eliminating all types of waste.
• Consistently adhere to, and support, company policies and procedures including ISO, IATF 16949, and safety regulations.
• Consistently exhibit appropriate attendance habits, working the hours necessary to perform the job.
• Assist in maintaining company values (Integrity, People, Customers, Ownership, We Can If..., Safety) daily, through thoughts and actions.

In Return, Pridgeon And Clay Will Provide

• A competitive total compensation including a comprehensive benefit plan including premium medical and prescription coverage starting at just $5.00 per week for employee coverage, dental, vision, 401(k) with company match, and tuition reimbursement.
• An opportunity to participate in shaping the success of the organization through continuous improvement and problem solving events
• A safe, team oriented work environment with a leadership team that treats you like family and values your input
• A positive work/life balance
• An opportunity for career growth - Over 70% of our leaders have been promoted from within

Job Posted by ApplicantPro