Customer Service Rep/Expediter (06240) - 2400 E. 88Th Avenue

Company Description
Team Wow is looking for additional help as our market share continues to grow! Join our team and start planning for your future. We offer schedules that work with you, not against you. Even if you just need a second job for some extra cash, Domino's is the perfect place for you. We are searching for qualified customer service reps with personality and a desire to please. Sales continue to grow and we live to beat the rush, so come join our family today!! Our commitment to provide excellent customer service and food is nothing without our awesome team members that are always diligent in their work and part of a team environment. What we preach, we practice, and it all starts with you.

ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
Summary Statement
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
Job Requirements
You must be 16 years of age or older.
General job duties for all store team members

• Expedite orders to Delivery and Carryout vehicles.
• Operate all equipment.
• Receive and process telephone orders.
• Clean equipment and facility approximately daily.
• Take inventory and complete associated paperwork.
• Prepare product.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.

Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the
phone and in person.
Essential Functions/Skills

• Verbal, writing, and telephone skills to take and process orders.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

WORK CONDITIONS
Exposure to:

• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.
• Sudden changes in temperature in work area and while outside.
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Fumes from food odors.
• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

SENSING

• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Talking and hearing on telephone.
• Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Additional Information
PHYSICAL REQUIREMENTS including, but not limited to the following:
Standing: Most tasks are performed from a standing position.
Walking: For short distances for short durations.
Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting

• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
• Cases are usually lifted from floor and stacked onto shelves up to 72" high.
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Carrying

• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
• Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

• To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push.
• Trays may also be pulled.

Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending

• Forward bending is also present at the front counter and when stocking ingredients.
• Toe room is present, but workers are unable to flex their knees while standing at this station.
• Forward bending at the waist is necessary at the pizza assembly station.
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching

• Reaching is performed continuously; up, down and forward.
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
• Workers reach above 72"occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Hand Tasks

• Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
• Eye-hand coordination is essential. Use of hands is continuous during the day.
• Frequently activities require use of one or both hands.
• Shaping pizza dough requires frequent and forceful use of forearms and wrists.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.