Customer Service Rep/Admin Assistant

Description

Starting pay at $17/hr+ Benefits

Title: Customer Service Representative

Reports To: Customer Service Manager

Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints.

Essential Functions

• Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
• Key in new box information for all accounts.
• Operations or as needs arise.
• At the end of each month, responsible for storing the previous month’s files in VRC boxes.
• Work on special projects as required by the Customer Service Manager or Director of
• Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.
• Identify and assess customer’s needs to achieve satisfaction.
• Answer incoming phone calls, faxes, emails and respond to customer requests.
• Go the extra mile to engage customers.
• Train, explain tasks, and assist in the solution of customer problems.
• Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Requirements

Competencies:

• Flexible, spontaneous, and able to deal with the unexpected.
• Must have some computer knowledge.
• Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
• Able to retain knowledge of services lines, prices, and delivery times.
• Ability to work with external customers, potential customers, vendors, and suppliers.
• Ability to multi-task, prioritize and manage time effectively.
• Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.

Work Environment: Must be able to tolerate heat in the summer and cold in the winter.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.

Education And Eligibility Requirements

• Knowledge and ability-English and grammar.
• Ability to operate simple office equipment sufficiently to perform the job.
• Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy.
• Must have proven customer support experience.
• One (1) years’ experience.
• Pleasant telephone voice/manner.
• Must know 10-key by touch.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.