Customer Service Rep Sr.

Salary: $50,502.40 - $73,424.00 Annually

Introduction

This Customer Service Representative Sr position is in the IT department and performs a wide variety of duties involving maintaining enterprise communications accounts, research/ problem solving/ analytics, database maintenance, accounts payable, accounting reconciliation and monthly journal entries and activating cell phones and iPhones. This individual is responsible for hardware inventory verification and updates as well as software inventory updates. Standard office duties include answering doors and telephones, purchasing office supplies, travel and training and web site updates.

Minimum Qualifications

Education and Experience:

• A high school diploma or General Educational Development (GED) equivalent.
• Two years of customer service or public contact experience.
• Preferred: Accounts receivable billing experience, depending on assignment.

Licensing, Certifications, and Other Requirements:

• Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.

Other pertinent licenses and/or certifications may be required of some positions depending on division/department/service assignment.

Essential Functions

Performs duties and responsibilities commensurate with assigned functional area within a division(s) which may include, but are not limited to, any combination of the following:

• Prepares statistical reports on a daily, monthly and quarterly basis.
• Processes invoices using accounting software.
• Maintains departmental records according to records retention schedule.
• Assists staff and customers with licensing, billing and payment questions.
• Acts as database administrator for various computerized systems; analyzes data, tracks essential data and integrates information into reports.
• Assists in updating the department website and Sharepoint site.
• Maintains various records and customer service information for recurring reports.
• Monitors customer service and clerical operations to ensure requirements of specific area function efficiently.
• Schedules training and travel for the department.

Work Environment/Physical Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Most work is performed in a normal city office environment.
• Lift and carry materials and computer reports weighing up to 30 pounds.

To view the full job description, work environment and physical demands, click here .

Benefits Highlights

The City of Scottsdale offers a comprehensive benefits package including:

• City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
• Sick Leave Accrual; 8 hours/month
• 12 Paid Holidays, which includes 1 Floating Holiday
• Pet Insurance
• Bilingual pay compensation
• Medical (which includes behavioral health coverage), Dental and Vision Benefits
• Tuition Reimbursement; $2,500/year
• Supplemental Retirement Plans through Nationwide; 457
• Vacation Accrual; starts at 10.3 hours/month
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12.29% which includes a Long-Term Disability benefit

Please visit the Benefits Information page for more information.

Selection Process

The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.

Successful Candidates Will Receive a Post-offer, Pre-employment Background Screening That May Include

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview.

• Fingerprinting search of the national FBI Database
• Criminal Background screening

The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Closing Date/Time: 9/4/2023 11:59 PM Arizona