Customer Service Rep Jobs

Location: Russellville, TN
Employment Type: Full-Time
Salary: Competitive

• Other duties as assigned for the successful attainment of company goals
• Expedites paper order through in-house processes including finance, operations, fulfillment, and shipping.
• Fills in as needed in showroom or warehouse
• Handles all initial customer problems and complaints.
• Responds to requests for information.
• Documents orders in Database.
• Compiles bid estimates and negotiates discounts.
• Follows up on order status and takes action to complete the process.
• Distributes calls and other communications to Service Team Members as appropriate.
• Proactive about catching mistakes made by others.
• Participates in general office maintenance activities, e.g., filing, housekeeping.

Requirements

• High School graduate or equivalent levels of language and math skill.
• Ability to relate to a wide variety of customers
• Ability to use computer technology proficiently especially the Microsoft Office applications.
• Ability to solve problems in a logical and common sense manner.
• Ability to work in a fast-paced environment while retaining focus and a sense of humor.
• Ability to listen and determine what the customer is really asking.
• Customer Service Experience Preferred.
• Bilingual ability would be a major plus.
• Ability to communicate clearly and efficiently both verbally and in writing.
• Ability to multi-task.