Customer Service Rep Jobs

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures

Non-exempt

$13.09

Job Summary:

Requisition:

Responsible for performing front office duties, including greeting & registering patients, and basic clerical duties in overall daily support of clinic functions and staff, while ensuring that the front office environment is respectful and supportive to patients.

Core Competencies:

• Team player who can multi-task in a fast paced environment
• Advocate for positive patient experience
• Exceptionally strong customer service, communication and interpersonal skills
• Basic office skills – ability to use windows based software, copier, fax machine, etc
• High degree of organization, analytical abilities and attention to detail
• Demonstrated ability to treat patients with respect, dignity, respect and culturally appropriate
• Demonstrated self-initiative and adaptability with ability to take direction
• Bilingual English / Spanish
• Familiarity with respective community and knowledge of its resources
• Ability to maintain high degree of confidentiality
• Basic knowledge of clinical procedures and regulatory requirements
• Good basic math skills
• High level of flexibility

Job Requirements:

• Need to demonstrate proficiency after training on electronic health records and practice management system.
• High School Diploma or equivalent with a minimum of one year’s clerical experience required; Healthcare experience preferred.

Benefits:

• 401(K) with employer matching
• Holidays (9)
• Short Term Disability
• Long Term Disability
• Travel Reimbursement
• Supplement Life Insurance
• Health Insurance - PPO
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• Education Reimbursement
• Employee Assistance Program
• Paid Time Off (PTO)
• Cafeteria Plan

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