Customer Service Rep Jobs

Essential Functions And Responsibilities

Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Communicating with various individuals including retailers, distributors, and freight carriers as well as internal contacts such as sales, production planning, plants, finance, and transportation to service customer orders and inquiries.
• Handling calls regarding everything from order placement and order confirmation to material availability, product information, and requests to rush orders.
• Exercise strong listening skills and decision-making capabilities to resolve customer issues resulting quickly and effectively in superior customer satisfaction.
• Provide back-up support within the team or swing capacity within the Customer Service Department

Qualifications

• Ability to prioritize workload and perform multiple tasks at once.
• High School diploma or equivalent.
• Proven ability to maintain a positive attitude and work effectively within a team environment.
• Ability to be proactive, take initiative, be accountable and possess a strong propensity towards change and process improvement.
• Superior verbal and written communication and customer service skills.
• A commitment to consistently exceed the customer's expectations.
• Excellent listening skills and problem-solving skills relative to customer inquiries.
• Positive and Verifiable Work History
• No less than 1 year of retail or call center customer service experience.
• Must be able to successfully complete and pass a background check, employment verification and drug screening
• Proficiency in operating a PC with basic knowledge of Microsoft Office.

PHYSICAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sitting or standing for extended periods of time
• Push, pull, carry, and lift 20 - 50lbs
• Talk, hear, read, write, and comprehend English
• Must be able to work in a non-temperature-controlled environment
• Walking, stretching, bending, stooping, twisting, reaching, grasping and repetitive movements

MENTAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Multitask in a fast-paced environment
• Make decisions
• Work with a Sense of Urgency
• Work as part of a team
• Communicate effectively
• Think analytically
• Attention to detail
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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