Customer Service Rep Ii (Work From Home)

Here at MAPFRE we pride ourselves on our employees talent, commitment and ability to innovate with purpose. We recognize the value that our Customer Service team brings to MAPFRE and are looking to hire individuals who embody these qualities every day!

As one of our Customer Service Representatives, you will play a vital role in delivering an exceptional customer experience to our customers and agents. If you are passionate about working with customers and ensuring they have the best experience possible through real life interactions, this is the perfect position for you! As a Customer Service Representative you will act as a key resource which includes responsibilities in answering calls for billing and functions for all products, lines of business and affiliates and coordinating first notice of loss claims.

Schedule/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. (Pacific Time) while in training (approximately 2 weeks).

Once training is complete, regular work schedule will be: (preferred) a choice of 4 days between Monday through Friday, 8:00 a.m. to 5:00 p.m. and Saturday 6:00 a.m. to 12:00PM (Pacific); or, Monday through Friday, 8:30AM to 5:00PM (Pacific). In addition, this position requires some Company holidays to be worked.

Requirements

Education:

• High School Diploma, or equivalent

• Proven ability to problem solve
• Ability to be on the phone for extended periods of time
• Strong sense of accountability
• Ability to make good business decisions without guidance, but escalating when needed
• Ability to take constructive feedback from both peers and Supervisors
• Willingness to learn different software packages
• 1 – 3 years of experience in a customer service role
• Strong communication skills
• Ability to use basic computer commands and proficiency

Training - In addition to 2 weeks of classroom and peer training, we provide ongoing support and coaching to our trainees.

Amazing Benefits – We offer competitive wages and benefits including Health, Dental, Vision, Life, PTO (Paid Time Off), Holidays, 401(k), Profit Sharing, STD/LTD, Tuition Reimbursement, Individual Development Plans, Career Paths, Volunteerism Opportunities, and flexible work schedules.