Customer Service (Debit Card)

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with inquiries on debit card incentives, balances and order placement.

This is a work-at-home position for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Virginia, and Wyoming.

Qualifications

• Strong phone and verbal communication skills along with active listening
• Previous remote work from home experience preferred
• Type 35 words per minute accurately
• A background check applicable with state and federal laws will be required
• Previous 1 year call center or office background experience
• Technical savvy (able to toggle between multiple browsers & systems using dual monitors
• Previous 1 year customer service or customer support experience
• Quick learner and able to work independently
• Must be 18 years of age

Responsibilities

• Access company and client resources provided to accurately handle the call
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Flexibility to cross train as requested
• Seize opportunities to upsell products when they arise
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Skillfully change from one task to another without loss of efficiency or composure
• Manage large amounts of inbound calls in a timely manner
• Remain positive and professional in all customer interactions

Pay & Benefits

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
• Work hours - Shifts between 8:00am-8:00 pm (EST) ; Work Days - Mon-Fri
• Status - Part time or Full Time ; 20-40 hours, Full time-Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance
• Paid Training - typically 2 days in length from 9:00am-6:00pm (EST)

We have a Bring Your Own Device or equipment can be sent you option. Details below.

Equipment Provided Option - Equipment will be shipped to you (full time only).

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

Bring Your Own Device (BYOD) Option - This position requires you to provide your own equipment and workspace (part time or full time).

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

• Click here for the BYOD policy for full detailed list of requirements
• Screen Resolution: 1280x768 or higher, dual monitors required.
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Processor: Intel® Core™ i5 5200 Series or greater
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)
• • Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• USB headset
• Click here for an example

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.

Not Your Ordinary Call Center.TM

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