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Customer Service Associate Jobs
Company | Chesapeake Bank |
Address | Hayes, LA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Banking |
Expires | 2023-05-29 |
Posted at | 1 year ago |
Chesapeake Bank-
- Interacting with integrity and professionalism with customers and team members
- 1 year of Retail, Sales or customer service experience.
- Working as a part of a team to help customers succeed financially
- Accurately and efficiently processing transactions
- Flexibility to learn and grow as new systems or processes emerge.
- Asking questions to get to know the customer and building relationships
- Maintaining a cash drawer including taking in and giving out cash and balancing consistently
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Taking ownership of career development through training opportunities
- Flexibility to learn and grow as new systems, technology or processes emerge
- Proficient verbal, written, and interpersonal communication skills.
- High school diploma or equivalent.
- Ability to work weekends as needed or scheduled
- Ability to stand for extended periods of time
- Travel may be required for training purposes and/or assisting other locations
- Managing additional duties and responsibilities as assigned by Supervisor
- Demonstrate a strong aptitude in mathematics and be versatile in the use of computer applications and programs.
- Engaging with customers via phone, text or email
- Effective sales and cross-selling skills.
- 1 year of financial institution experience preferred.
- Identify potential fraud and take appropriate action to prevent loss
- Adding fun to your day!
- Willingness to follow instructions and work under established guidelines.
- Connecting customers to digital options which may make banking easier
- Ability to lift at least 30 pounds
- Good analytical and organizational skills.
- Exercising judgment and raising questions to management
- Listening with patience and offering advice that’s concise and easy to understand
- Effective organizational, multi-tasking, and prioritizing skills
- Basic Microsoft Office skills
- Actively listening, eliciting information, comprehending customer issues and recommending solutions
- Being friendly and engaging in conversations, connecting with customers and visitors alike
- Knowledge of bank products and services including other lines of business
- Ensuring all procedures are followed in accordance with Bank policy and Federal regulations
- Opening new accounts and completing service requests
- 6 months of cash handling experience preferred.
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