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Company

Addition Management
Address Lititz, PA, United States
Employment type FULL_TIME
Salary
Category Retail Luxury Goods and Jewelry
Expires 2023-08-15
Posted at 9 months ago
Job Description

Position: Customer Service Associate

Location: Lititz, PA (in-office)

Salary: $43k - $48k


Established Luxury goods Company seeks a Customer Service Associate to join their Team


Responsibilities:

· Answering incoming telephone calls from customers regarding after-sales servicing

· Executing the “20 Links of Reaching Outstanding Levels of Excellence”

· Calling customers regarding the status

· Greeting customers and visitors properly

· Performing basic scanning work

· Pulling and filing paperwork

· Escalating incomplete warranty issues

· Allocating service jobs to appropriate departments

· Answering incoming telephone calls at the Switchboard and in the Call Queue

· Handling customer payment authorizations

· Entering data into Enterprise Resources Planning (ERP) system

· Reviewing estimates with customers

· Documenting issues of quality

· Invoicing

· Managing standard workflow steps



Qualifications:

  • Oral and written communication skills
  • Enterprise Resource Planning (ERP) system
  • Jewelry / watch product knowledge and history
  • 1+ years of experience in Customer Service