Customer Service Assistant - Library

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The City of Peoria strives to be an employer of choice and most of our employees turn jobs into long-term careers. At the City of Peoria, you will be a part of an organization that values employees as its greatest asset. You will become part of a dedicated team of professionals that will be challenged to learn and grow in an environment that values employee development and career building.
Tell me more…
The City of Peoria’s Arts, Culture and Library Services Department is looking for a new Customer Service Assistant to work in their Main Library location. This individual must have excellent attention to detail, and a great customer service attitude, due to the variety of clientele visiting the Library for passport service. They must be able to work at least one night a week and all Saturday; other shifts and passport assignments to be determined. They must be able to work with typical office equipment, telephones and computers. Detailed training for position occurs after hire and they must pass training.
The primary job functions for this Customer Service Assistant – Library position are:

• Providing feedback, asking questions, completing the reports and bringing forward any concerns to the Library Systems Administrator.
• Ensuring that all the equipment needed for the program is in full working order and all the supplies are available for every appointment, regardless if used.
• Assisting customers with their passport appointment bookings and passport applications, collecting appropriate payments and handling the application mailings for the Facility.
• Ensuring the success of every appointment by understanding and following the rules and regulations of the passport acceptance facility (PAF). Official training performed post-hire.

The ideal candidate for this position:

• Has great attention to detail.
• Helps maintain a very welcoming atmosphere to all who visit the Peoria Public Library and its Passport Acceptance Facility.
• Is adaptable and can solve problems effectively.
• Is very mindful of preserving, protecting, and securing personally identifiable information (PII) as required by both the Library and the Department of State.
• Has excellent customer service skills.
• Commits to the time and details demanded and outlined in the primary functions of this job
• Knows how to do data-entry, maintain records and create reports.

About Peoria
The City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Join our growing team and become a part of the buzz that is Peoria! If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you!
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P-Professional~E-Ethical~O-Open~R-Responsive~I-Innovative~A-Accountable
Application Process:
A standard twelve-month probationary period must be served. However, it may be extended depending on incumbent performance. Applications will be accepted for current vacancies only until closing date, or until a sufficient number of applications have been received.
DURING THE SELECTION PROCESS, ANY APPLICANT REQUIRING ACCOMMODATION FOR A DISABILITY SHOULD ADVISE THE HUMAN RESOURCES DEPARTMENT
AN EQUAL OPPORTUNITY EMPLOYER
OPORTUNIDAD DE EMPLEO CON DERECHOS IGUALES
Education: High School Diploma or equivalent
Experience: Some previous experience in the same or similar position
Certification/License/Other Requirement: Valid AZ Driver’s License upon hire
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled