Customer Service Admin Jobs

Join the Frank Beverage Group Family of Companies! Frank Beverage Group is a family-owned and operated beer, wine and spirits distributor who stands for quality, excellence & a classic yet transformational brand that our customers can count on year after year. We hire exceptional people who will lead & make learning part of their own career journey. From distribution to marketing, from sales to service, inspiration can be found in many of our career positions.
Frank Beverage Group offers a great working environment & benefit programs to full time employees:

• Health Insurance
• Dental Insurance
• Flexible Spending Benefits
• And more!
• Company Paid Life, Short Term and Long Term Disability Insurance
• Great work and social environment
• Paid Time-Off
• 401k Savings Plan

We are now hiring a Customer Service Admin for our beer and liquor business operations. This position is responsible for performing basic and high level administrative and clerical tasks including preparing and distributing information, answering and routing calls, handling invoices, processing payments and maintaining customer records.
Responsibilities Include

• Prepares informational packets for prospective customers
• Creates invoices for product purchases
• Answers and directs incoming phone calls
• Assists sales representatives and managers with administrative tasks
• Processes cash, checks and credit payments
• Troubleshoots and resolves payment discrepancies
• Updates and maintains customer records
• Receives and files paperwork including invoices, checks and payment deposits
• Prepares quarterly business reviews
• Orders office supplies for warehouse and office staff
• Distributes customer statements and invoices
• Must be able to work occasional holidays

Knowledge, Skills And Abilities

• Basic math skills needed to adjust invoices when necessary
• Must be able to work independently and also in the context of team environments
• Exceptional customer service skills
• Intermediate computer skills (Microsoft Office)
• Excellent verbal, follow up and written communication skills
• Organized and detailed oriented

Qualifications

• Customer service experience preferred
• One year of administrative experience is required
• High School Diploma or GED required

We offer a professional, safe and friendly work environment as well as a comprehensive benefits package and competitive pay structure.
Frank Beverage Group is proud to be an Equal Employment Opportunity/ Affirmative Action Employer.
Job Posted by ApplicantPro