Customer Sales And Service Representative Position Starts June 26Th

$1,000 Sign on Bonus to join a great team!

Starts June 26th

The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. We offer stability, career growth and excellent benefits including:

• Paid on the job training and opportunity to promote!
• Bi-weekly performance bonus opportunity!
• Company provided equipment!
• Full-time with Medical, Dental, Vision!
• Pay increases through self-guided study
• $1000 Sign-On Bonus!
• Paid vacation, paid holidays and paid flex PTO!
• Monthly commission potential!
• Shift differential pay increase for evening shifts!
• Generous employee discount on services!
• 401K with company match of 50% on first 6% of contributions!
• Tuition reimbursement!

General Responsibilities:
Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

Specific Responsibilities:

• Assess customer needs and interests in order to present Mediacom products and services.
• Interact with customers by telephone, as well as e-mail, mail and fax.
• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
• Demonstrate courtesy and patience in customer relations.
• Troubleshoot basic service issues and schedule on site service calls when necessary.
• Receive and process customer payments.
• Answer customer inquiries and solve problems regarding billing, services, and products.
• Exceed or maintain minimum sales ,quality and productivity standards.

Preferred Skills/Experience:

• Effective communication skills.
• Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
• High school diploma required, Associates/Bachelors Degree preferred.
• Data entry and computer experience.
• Ability to sit for extended periods of time.
• Ability to work evenings, weekends and holidays.
• Ability to work overtime when needed.

We offer competitive salaries and excellent benefits and plenty of room for advancement. For immediate consideration, please submit your resume on Company Website Link above.

Mediacom Communications Corporation

The Power to Succeed

Mediacom is proud to have received the following recognition, “2021 Best Managed Companies,” “2019 Best Company for Women to Work,” “2017 Best Company for People of Color and Women to Work,” “Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award,” and “2022 Best Managed Companies”

We are an equal opportunity employer M/F/D/V

Keywords: Customer Service, Call Center

#LI-Hybrid

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Health insurance
• 401(k) matching
• Dental insurance
• Paid time off
• Life insurance
• Retirement plan
• Vision insurance
• Tuition reimbursement
• Referral program
• Employee discount

Schedule:

• Night shift
• Monday to Friday
• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Waseca, MN 56093: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Waseca, MN 56093