Customer Relations Specialist - Per Diem

Are you a warm and engaging individual with the ability to make people feel welcome? Waverly is currently looking for a Customer Relations Specialist who has a hospitality mentality and enjoys supporting all member of the community! This position plays a crucial part in creating a positive and reassuring experience for residents, staff members, and guests.

• Positively interacting with resident families and promptly addressing any concerns
• Monitoring and control entry and exit points, verifying the identification of visitors and vendors
• Following all guidelines related to confidentiality and HIPAA.
• Answer incoming calls, route them to the appropriate personnel, and provide information as needed
• Enforce community policies and regulations to maintain a secure and orderly environment for residents and guests
• Greeting and directing visitors, residents, and guests with warmth and professionalism, ensuring a memorable first impression
• Act as the primary point of contact during emergency situations, coordinating responses and ensuring the safety of residents
• Monitoring alarm systems to ensure the safety of the community, responding promptly and effectively to any emergencies
• Performing other duties to support excellent customer service to all individuals served.

This position requires exceptional interpersonal and communication skills to create positive connections with residents, visitors, and staff members. Previous related experience is preferred. Our ideal candidate will have a positive attitude, work well in a team environment, and have the ability and willingness to learn. Waverly Heights provides a friendly work atmosphere along with great pay and benefits to support each employee's well-being and success!

Waverly Heights provides excellent educational assistance opportunities to all team members!

About Waverly Heights

Welcome to Waverly Heights, where compassion, respect, and the hospitality mentality are the foundation of our organization. Located just outside of Philadelphia in Gladwyne, PA, we take pride in creating an inviting atmosphere where residents and employees alike feel valued and appreciated. At Waverly Heights, we firmly believe that our success stems from the dedication and care of our team members. We support each individual's growth and professional development, recognizing that their contributions play a vital role in our collective achievements. If you are someone who understands the importance of your role in shaping Waverly's success and finds fulfillment in making a positive difference in the lives of others, we invite you to join our team and be part of something truly exceptional!

Waverly Heights is an equal opportunity employer and is committed to providing a diverse and inclusive workplace. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any other protected status in accordance with applicable federal, state, and local laws. At Waverly Heights, we value and respect the unique backgrounds, experiences, and perspectives of all individuals, and we actively promote a culture of inclusion and belonging.

Job Posted by ApplicantPro