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- Customer Care
- Customer Care Coordinator
- Customer Service Sales Coordinator
- Sales And Customer Care Representative
- Coordinator Customer Care
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- Claims Customer Care Coordinator
- Associate Customer Care Coordinator
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Customer Care & Sales Coordinator
Company | New Home Co. |
Address | Beaverton, OR, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-09-24 |
Posted at | 8 months ago |
New Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes in major metropolitan areas in Arizona, California, Colorado, Oregon and Washington. NEW HOME was named 2019 Builder of the Year by Professional Builder and is a multi-year recipient of "The Eliant" for Best Overall Customer Experience in the multi-divisional builder segment.
- Field, document, and research homeowner telephone calls/emails/faxes/letters and respond to homeowner concerns and inquiries.
- Prepare various reports and spreadsheets, update meeting notes, and distribute to departments as needed.
- Manage utility billing and post-close shut off.
- Provide homeowners with an escalated avenue for complaint resolution, ensuring appropriate managers are aware of concerns or trends.
- Acts as a liaison to direct homeowner inquiries and concerns to the appropriate internal individuals/departments or outside agencies.
- Act as liaison between homeowner and community Warranty/Construction/Sales team.
- Respond to customer feedback and work with internal staff members to initiate resolutions and improvement plans.
- Follows up on homeowner inquiries by providing prompt, complete, and accurate responses, and acts as an advocate for the homeowner in coordinating customer care activities together with all internal departments to ensure the best homeowner experience is delivered at each opportunity.
- Acts as an on-going point of contact for homeowners from purchase through post-warranty periods.
- Organize and maintain customer service and sales office files, and all department filing for communities.
- Update sales online listings and inventory management.
- Schedule and maintain Home Orientation Tour shared calendar and coordinate interdepartmental communication.
- Enter Orientation walk items in Newstar, upload documents to lot files, and thoroughly document all communication as updated.
- Coordinate and report Homeowner information to Eliant Survey. Coordinate and set up of the Home Access Center for each Community.
- Order, assemble, and distribute Home Orientation materials and project specific sales binders with all project materials and office supplies.
- Assist Sales and Project teams in event coordination, communication and readiness including food/beverage, entertainment, and guest check in.
- High school diploma required
- Docusign, Newstar, Buildpro or comparable software experience preferred.
- Well-organized, confident individual with the ability to prioritize work, meet deadlines, multi task and work in a fast-paced environment.
- Self-starter, ability to obtain complete and accurate resolutions from company or industry resources.
- Maintain a valid state driver's license for occasional delivery or travel to job sites.
- Maintain a professional appearance and a "can-do" attitude.
- Experience assisting a senior level executive.
- Ability to build and maintain relationships internally and externally with a variety of personality types.
- Ability to work both independently and in a collaborative team environment.
- Excellent verbal and written communication.
- Working knowledge of internet, Microsoft Office Word, Outlook, PowerPoint, Excel and ability to maintain Customer Care datbase.
- Demonstrated interpersonal/customer service skills.
- A minimum of three years' experience in customer service in the building industry is preferred.
- Hearing
- Lifting: From 1 (lbs) to 15 (lbs)
- Talking
- Reaching
- Bending
- Seeing: Full Color Vision
- Typing
- Repetitive Motion (i.e. Gripping)
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