Customer Account Coordinator Jobs

The Customer Account Coordinator is a member of the Order to Delivery Team and supports the entire sales order process from order acceptance to product delivery. More specifically a CAC is responsible for managing orders and communicating important information to enable successful product delivery to the customer. A CAC effectively manages and cultivates Tronox’s relationships with global customers.

Roles and Responsibilities

• Utilize and analyze SAP reports for sales order tracking
• Demonstrate understanding of credit, debit, rebate and commission process
• Enhance the overall customer experience with Tronox
• Receive and process customer inquiries and complaints, investigate and help resolve any issues that may arise during the customer order process
• Participate in preparation for internal and external audits
• Maintain solid relationships with internal and external customers
• Service a communication and information link between Sales, Accounts Receivable, Planning, Distribution, and the Customer
• Direct and coordinate all facets of customer orders, maintaining satisfaction levels throughout the process from entry to point of delivery
• Ensure orders/billing of invoices are not blocked in order to enable invoices are sent to customers on a timely basis
• Track order activity through the order lifecycle and alert appropriate team members and Sales of any potential delivery or product shortage issues
• Monitor and analyze production forecast to ensure product and demand for orders are in line, request forecast increases from Sales for any orders that do not have product available and/or resolve issues with Planning and Distribution
• Develop basic understanding of Incoterms, payment terms, and applicable banking changes as well as month end close requirements
• Effectively communicate with customers to provide product availability and delivery information

Qualifications

• Accounting related degree, a plus
• Exceptional organizational skills
• Excellent verbal and written communication skills
• Keen problem solving skills
• Proficiency in Microsoft Office, especially Excel
• SAP experience a plus
• Prior Lean or Six Sigma experience a plus
• Steadfast confidence to use leadership skills and the ability to work with others to resolve customer complaints
• Business related degree with 1-3 year’s experience working as part of a team (manufacturing service environment is a plus)
• Proven ability to work in collaborative environment