Custodial Worker (Housekeeper) Full Time

Job Summary:

Incumbents of this position are responsible for managing business based lodging for a mobile defense community. The NGIS program provides services amenities and accommodations that are similar to those provided by quality commercial hotels.

Duties and Responsibilities:

• Maintains key control for assigned key and reports any issues immediately to the Supervisor.
• Performs varying degrees of in cleaning processes.
• Communicates with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest.
• Cleans irons, removes excess water and replaces as necessary, cleans ironing boards and replaces covers as necessary, cleans and ensures proper functionality of luggage racks, and ensures proper numbers of clean male/female hangers are available in closets.
• Performs deep cleaning as required by program standards e.g. on a scheduled basis and upon checkout of guests in pet friendly rooms and in rooms that had an ADA service animal which includes but is not limited to:
  • Defrosting the refrigerator, cleaning windows inside and out, replacing and/or cleaning drapes, moving furniture, and cleaning normally hidden areas, carpet cleaning shampoo and/or spot treatment, cleaning walls & woodwork and other such tasks.
• Cleans coffee makers, ice buckets, beverage kits, refrigerators, stovetops, cookware, utensils, cutlery, cups & glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves, to include proper programming of its respective clock time.
• Removes trash, places in dumpsters, and replaces liners.
• Cleans common area spaces to include vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms, and storage spaces.
• Cleans washers and dryers and ensures machines are operational.
• Applies Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate NGIS protocols during daily service activity.
• Vacuums, sweeps and mops floors, dusts, and polishes, cleans and moves furniture.
• Performs other related duties as required
• Cleans walls, doors, ceilings, stand-up & ceiling fans, light fixtures, exterior of air vents, windowsill tracks, blinds and curtains.
• Reports any damages or valuables e.g. large amounts of cash jewelry or confidential/sensitive information left out in the open by guests to the Supervisor.
• Completes maintenance requests for items broken defective or in need of replacing. Performs basic routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary.
• Ensures dishwashers are clean and in working condition.
• Counts sorts inspects and prepares linen for operational use.
• Ensures in-room guest directories are clean and organized, TVs are clean and programmed to proper channel and volume, alarm clocks are properly programmed with backup battery and in room, phones are clean properly programmed and in working condition.
• Reports any activity that appears unsafe, illegal, or suspicious to the Supervisor.
• Places proper number of amenities in room to include consumables & non-consumables, and linens in kitchen and bathroom.
• Demonstrates proficiency related to daily service, checkout, deep cleaning, and special project cleaning assignments based on Lodging program cleaning standards.
• Replaces bathroom terry and linens to include shower curtains.
• Maintains the cleanliness, inventory, and organization of housekeeping carts and linen carts.
• Removes and replaces bed linen, inspects mattresses and pullout sofas, and moves/repositions beds upon guest checkout weekly or at a guests’ request. .
• Defrosting the refrigerator, cleaning windows inside and out, replacing and/or cleaning drapes, moving furniture, and cleaning normally hidden areas, carpet cleaning shampoo and/or spot treatment, cleaning walls & woodwork and other such tasks.
• Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions.
• Cleans vanities, mirrors, hardware, cabinets, shelving, toilets, bath, tubs & shower stalls, tile, and bathroom exhaust fans.

No experience required High School graduate or equivalent preferred.

Physical requirements

• Training is provided in varying environments such as classroom/trainer led, online self-guided courses, virtual led courses and hands on training.
• This position is required to attend and complete mandatory training programs to obtain housekeeping certification and recertification.
• Note This position is subject to a favorable National Agency Check NAC.
• Moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment including the ability to lift up to 45 pounds is required.
• The incumbent is required to obtain a housekeeping certification within 120 days of employment.