Crocs Inc: Ecommerce Technical Project Manager

A world leader in innovative, casual footwear, Crocs, Inc., is dedicated to the future of comfort. Our original and most famous style, the Classic Clog, is instantly recognized around the world — and for good reason: since 2002, we’ve sold more than 600 million pairs in over 90 countries! We achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort, and value.

Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are!

Crocs is looking for an eCommerce Technical Project Manager to lead technical execution and project management for initiatives across Crocs-operated digital websites and platforms. This person brings a wealth of experience, domain expertise, and excitement around eCommerce, digital delivery and operations. Additionally, this role will help evolve processes and delivery best practices.

This person will partner with Digital Product Management and must have previous experience as a project manager, scrum leader or technical producer working on digital commerce projects and ecosystems. Previous professional experience with agile methodologies and ceremonies is required. They will be highly organized, self-motivated, solution focused and able to think creatively and quickly, even in a crisis. This person can quickly prioritize requests and issues, identify the technical resources required, and define and implement next steps.

Excellent project management, communication skills and attention to detail are essential for the position. This is a fast-paced role that requires someone with a high degree of technical understanding, attention to detail, critical thinking and problem-solving skills, an ability to develop creative and effective solutions, and experience in the interactive/digital world.

What You’ll Do

• Schedule and lead team agile ceremonies – daily standups, backlog refinement, sprint planning, sprint review, sprint retros.
• Drive and manage content development where applicable – collect and communicate feedback and changes, organize and deliver assets (copy, translations, imagery), review and ensure all feedback is incorporated and delivered.
• Drive and facilitate quick and informed decision-making across different levels of the organization.
• Serve as liaison between eCommerce delivery, eCommerce merchandising, global marketing, IT, legal and other cross functional teams within the Crocs org.
• Identify and help prioritize technical tasks needed to fulfill various requests and subsequently identify the appropriate technical resources needed to complete each.
• Schedule and lead all other necessary meetings, create and run the agendas, capture and distribute all notes; ensure meetings are maximally productive in minimal time.
• Help troubleshoot production issues with the ability to dig deep into a problem across multiple systems at various levels.
• Know every detail of the given digital project at any given moment and serve as the “go-to” for all other members of eCommerce delivery team.
• Build and run detailed (and often compressed) work back plans and production schedules when needed.
• Directly responsible for coordination and successful execution of all assigned technical projects.
• Keep work on track through detailed Jira ticket management, clear task lists, issue tracking, status reports, and meeting notes.
• Partner with QA and supervise testing of all deliverables and changes.
• This role knows what to expect, what to do next, and how to keep teammates focused and productive.
• Create and maintain project documentation in Confluence.

What You Bring To The Table

• Ability to understand and communicate highly technical concepts to a variety of audiences (developers, architects, business owners, Crocs leadership)
• Ability to help define, document, and protect project scope
• BA/BS in Computer Science, Business Administration, or related field
• Ability to multi-task across simultaneous projects, requests and deadlines, processing and communicating information quickly to appropriate parties
• Previous technical experience, background as a developer or other validated technical know-how desired
• Demonstrated talent for creating a positive and motivating environment for teams and for building strong internal and external relationships
• Strong understanding of the Salesforce Commerce Cloud platform and familiarity with eCommerce architectures a plus
• Demonstrated confidence and leadership skills, comfortable directing teammates and holding teammates accountable
• Comfort with ambiguity and a flexible demeanor toward evolving responsibilities and environments
• Experience working in Jira and Confluence
• In depth experience managing digital projects such as direct-to-consumer websites, mobile apps, and eCommerce platforms and integrations
• A sense of ownership and urgency for the projects you manage
• Loves solving problems, passion for learning and growth
• Comfortable with high pressure, high profile and fast-paced environments
• Excellent communication skills and highly organized and detail oriented
• 4-5 years of technical project management experience at a digital agency or brand focused on direct-to-consumer eCommerce

Crocs is an Equal Opportunity Employer committed to a diverse and inclusive work environment. 

Title: eCommerce Project Manager

Job Level: Individual Contributor

Career Level: CL4

Salary Range: $80,000 - $95,0000

Workplace Persona: Connector (hybrid work schedule; in office 40-80%)

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.