Crisis Response Clinician Jobs

Print (https://www.governmentjobs.com/careers/durhamnc/jobs/newprint/4086574)

Apply

Crisis Response Clinician

Salary

$57,708.00 - $89,438.00 Annually

Location

Durham, NC

Job Type

Full time with benefits

Job Number

23-04356

Department

Community Safety

Opening Date

06/21/2023

Closing Date

Continuous

• Questions
• Benefits
• Description

Position Description

Work. Serve. Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range:$56,576 - $75,000

Hours: 40 hours per week, consisting of three in-person 12 hour shifts and four hours of administrative work time. Responders are assigned shift hours of either 9 am to 9 pm or noon to midnight. Shift hours remain the same (i.e. those assigned to a 9 am to 9 pm shift never work noon to midnight, and vice versa). Responders will work one out of every three weekends. They will also have a six to seven day break every six weeks (built into their schedule). More information on schedule will be given during the interview process.

In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs—collectively known as HEART (Holistic Empathetic Assistance Response Teams)—to meet the needs of people in crisis with compassionate care and behavioral health expertise. In the first twelve months of operation, and having responded to over 6,000 calls, HEART continues to demonstrate that alternative 911 responses are safe and effective. Interested applicants can visit our website (http://www.durhamnc.gov/HEART) and dashboard (http://www.durhamnc.gov/HEART-data) , watch this clip (https://www.cnn.com/2022/10/07/health/911-response-mental-health-durham-wellness/index.html) from CNN’s Sanjay Gupta, listen to this segment (https://www.wunc.org/news/2023-02-06/national-trend-durham-dispatching-mental-health-police-911-calls) on NPR (WUNC), or read this piece (https://www.theassemblync.com/politics/criminal-justice/durhams-new-model-for-public-safety/) from The Assembly to learn more about our department. As part of a cohort of municipalities invested in developing transformative 911 crisis response programs, the Community Safety Department generates insights that affect cities across the country who visit, meet, and learn from and about HEART. In short: your work at the Community Safety Department will help seed a national movement.

DCSD is currently hiring for Crisis Response Clinicians interested in any of the four program areas below. Many of our Crisis Response Clinicians rotate through at least two programs, and most are cross-trained between programs. While not everyone will serve in multiple programs, we are looking for candidates excited about working in multiple programs (https://www.durhamnc.gov/4807/Frequently-Asked-Questions-about-the-HEA) . In the application process, you will have an opportunity to let us know which programs you are most interested in as well as any you would not want to serve in.

• The Community Response Team program sends three-person teams—consisting of a Crisis Response Clinician, a Peer Support Specialist, and EMT—to 911 calls for service involving behavioral health and quality of life concerns. CRT responds in-person without law enforcement and has a strong track record of safety (responders report feeling safe on over 99 percent of calls). Crisis Response Clinicians are responsible for behavioral health assessment, crisis intervention, and de-escalation in collaboration with their teammates. Crisis Response Clinicians act as team leads.
• Crisis Call Diversion embeds licensed clinicians into Durham’s 911 call center to triage, assess, and respond remotely to behavioral health related calls that can be resolved over the phone. It also supports in-person response and provides follow-up check-ins when appropriate for people who previously encountered emergency services. Its primary goal is to provide individuals with quality remote care and/or connect individuals to in-person care.
• Co-Response dispatches a Crisis Response Clinician with a Crisis Intervention Trained (CIT) police officer to the highest risk calls involving behavioral and mental health, substance use, and conflict mediation needs. The Crisis Response Clinician is responsible for behavioral health assessments, therapeutic interventions, and de-escalation in collaboration with the CIT officer.
• The Care Navigation program assigns two-person teams—consisting of a Crisis Response Clinician and a Peer Support Specialist—to follow-up with residents within 48 hours of initial encounter with one of the crisis response teams mentioned above. Care Navigators’ primary goal is to connect residents to the care they want and need within 30 days of initial encounter.

DCSD’s approach to work is flexible, highly collaborative, and evidence-driven. Our departmental culture prizes equity, care, and the health and safety of our staff. We are looking for candidates who share similar approaches and principles. We envision adding team members who are not only colleagues but partners in this challenging and purpose-driven work.

Crisis Response Clinicians will receive general administrative direction and clinical supervision from the Shift Supervisors. They will not carry out supervisory tasks.

Duties/Responsibilities

• Contribute to strategic planning activities and conversations regarding the performance and direction of the department, particularly in regard to crisis response and departmental culture.
• Maintain strong working knowledge of DSM5 diagnostic criteria, particularly for substance use, Severe Mental Illness (SMI) and Severe Persistent Mental Illness (SPMI), and Intellectual Developmental Disability.
• Screen and assess individuals experiencing behavioral and mental health, substance use, Intellectual Developmental Disability, and quality of life related calls crises.
• Develop highly collaborative, trusting, and productive relationships with other crisis response team members.
• Develop and maintain clear, open, timely, cooperative, and collaborative communication and working relations with all staff, clients, community partners, and partner agencies.
• Respond to 911 calls related to behavioral and mental health, substance use, Intellectual Developmental Disability crises, and quality of life concerns using, people-centered and trauma-informed crisis intervention strategies.
• Participate in clinical and administrative supervision, case conferences, staff meetings, in-service training, continuing education units, and other staff development activities.
• Provide “second response” follow-up to individuals who experienced crises, and others potentially affected by that crisis, to assess if and how further support might be extended.
• Maintain accurate and up-to-date documentation as required by program deliverables and departmental, local, state, and federal policy and requirements.
• Demonstrate a high level of resilience and self-care as part of maintaining wellness in a high crisis and first responder position.
• Develop individual care plans that identify the needs and barriers to treatment for individuals experiencing crisis and draw on the knowledge and insights of other team members.
• Work closely with team members to de-escalate crisis situations and provide therapeutic interventions to individuals experiencing crisis.
• Assure that connections are made to services and supports based on individual choice and clinical assessment. Facilitate warm handoffs to other services as needed, which could involve directly transporting the individual in assigned work vehicle.

Minimum Qualifications & Experience

• Must be able to travel to and from worksite and other locations within Durham
• A track record of demonstrating initiative and sound judgment when handling ambiguity.
• Provisionally licensed or fully licensed professional within any of the following areas:
• Licensed or Provisionally Licensed Clinical Mental Health Counselor (LCMHC/A)
• One year of relevant experience
• Ability to maintain confidentiality, and particularly HIPAA confidentiality, at all times.
• A commitment to equity, which could include having already attended racial equity trainings.
• A commitment to and interest in the mission of the department: to enhance public safety through community-centered approaches to prevention and intervention as alternatives to policing and the criminal legal system.
• Master’s degree in social work, psychology, or related human services field.
• Licensed or Provisionally Licensed Marriage and Family Therapist (LMFT/A)
• Must be able to walk/stand up to 75% of any assigned shift.
• Licensed or Provisionally Licensed Clinical Social Worker (LCSW/A)
• Licensed or Provisionally Licensed Clinical Addiction Specialist (LCAS/A)

Additional Preferred Skills

• A commitment to, knowledge of, and affection for Durham and its communities, which could include living in Durham.
• Strong knowledge and experience with service delivery documentation (including counseling/treatment planning), HIPAA/Confidentiality standards, utilization review, and data management.
• Familiarity with Durham health systems and community resources/services for physical health behavioral and mental health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services.
• Prior experience in outreach/engagement to populations experiencing frequent behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises.
• Experience working with Peer Support Specialists or other individuals with lived experience with behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises.
• Two or more years of crisis response experience.
• Ability to speak two or more languages, with a high priority on Spanish.
• Advanced collaboration and interpersonal skills with the ability to build consensus and promote the exchange of information among team members and partners.

Benefits – General Full-Time Employees

• Paid funeral leave
• Workman's Compensation Insurance
• 12 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• State and City retirement plans
• 48 hours for volunteer work each year*
• 2 weeks paid military leave per year
• City contribution of 10.15% into the N.C. State Retirement System
• Employee Assistance Program - personal and family counseling
• Paid temporary disability leave for specified conditions
• Medical, dental, vision, and supplemental life insurance plans
• Short and long term disability plans
• 12 standard work days of vacation per year
• 11-12 paid holidays per year
• Paid life insurance equal to annual salary
• 4 hours parental leave each year
• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• State retirement plan
• Health Insurance
• 401(k) retirement plan (5.0% of salary)

01

Where did you first hear about this opportunity?

• Craig's List
• City of Durham Website
• Magazine/Newspaper
• Professional organization Please list the organization in "other" box below
• Other
• Walk in
• Governmentjobs.com
• Indeed.com
• Facebook
• Job fair
• Employment Security Commission
• LinkedIn
• Internet posting Please list the specific web site in the "other" box below
• Employee referral
• Monster.com
• GlassDoor

02

If you listed "other" above please give specific web site, organization, or publication.

03

Please select your highest level of COMPLETED education.

• Associates Degree
• High School Diploma or Equivalent (GED, HiSET, TASC)
• Bachelor's Degree
• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
• PhD or Juris Doctorate
• Master's Degree

04

Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire)

• I have a valid, unrestricted NC driver's license.
• I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
• I do not have a valid, unrestricted driver's license.

05

How many years of related experience do you have?

• No related experience
• 5 years but less than 9 years related experience
• 1 year but less than 5 years related experience
• 13 or more years related experience
• Less than 1 year of related experience
• 9 years but less than 13 years related experience

06

Are you Provisionally licensed or fully licensed professional within any of the following areas:

• Licensed or Provisionally Licensed Clinical Addiction Specialist (LCAS/A)
• Licensed or Provisionally Licensed Clinical Mental Health Counselor (LCMHC/A)
• None of these
• Licensed or Provisionally Licensed Clinical Social Worker (LCSW/A)
• Licensed or Provisionally Licensed Marriage and Family Therapist (LMFT/A)

07

Are you willing and able to travel to and from worksite and other locations within Durham?

• Yes
• No

08

Do you have any professional experience working with individuals in crisis in acute care settings?

• Yes
• No

09

Are you comfortable working shifts that extend into the evening/night?

• Yes
• No

10

The role of clinicians is that of a first responder to 911 calls. The schedule will be based on 40 hours per week. Because our goal is to provide services 24/7, work hours will will require shifts on weekends, holidays, and during inclement weather. First responders are expected to be consistent and punctual. Are you willing to embrace these requirements?

• No
• Yes

11

Which of our program areas would you prefer to work in? Check all that apply.

• Co-Response
• No preference
• Care Navigation
• Crisis Call Diversion
• Community Response Teams

12

Are there any of our program areas that you would not want to work in? Check all that apply.

• Crisis Call Diversion
• Care Navigation,
• None
• Co-Response
• Community Response Teams

Required Question