Description
When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.
SALARY: The salary range for this position is $83,134.12 to $129,165.28. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater.
The Judiciary offers a strong opportunity for growth.
The New Jersey Judiciary is seeking a self-directed, customer-service oriented manager with exceptional total quality management, organizational awareness, and interpersonal skills to help lead the AOC Child Support Call Management Unit. The unt is responsible for handling the research and processing of telephonic child support-related customer service inquiries and expedited matters. Under the general direction of the Court Executive 2B (Chief, Child Support Client Services & Central Operations ), the selected individual will be responsible for managing the AOC Call Management Unit staff and daily operations.
REMOTE WORK : The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, you will be required to have high speed home internet access.
Example of Duties
- Coordinate with local Probation Division Child Support managers and liaisons to establish, assess and update operating protocols
- Develop and implement policies and procedures
- Analyze overall call center performance and prepare reports on call center statistics and operations
- Monitor daily telephone call activity to determine staff shifts and schedules
- Coordinate the unit’s security access to the automated child support enforcement system, known as NJKiDS
- Perform related duties as required
- Act as liaison to the telecommunications company representative.
- Conduct regular meetings with staff
- Provide direction on the resolution of highly complex and technical customer service issues
- Conduct joint partnership meetings with other stakeholders to enhance operations
- Conduct staff performance advisories
- Coordinate the hiring and training of staff
Qualifications
Graduation from an accredited college or university with a bachelor's degree and three years of professional administrative experience, one of which shall have included experience in planning, organizing and coordinating program or case related activities.
Substitution: Applicants who do not possess the required education may substitute additional professional experience on a year-for-year basis with one year of such experience being equal to 30 semester hour credits. An associate's degree and two years of additional professional experience may be substituted for the required bachelor's degree. A master's degree may be substituted for one year of experience as indicated above
-OR- a law degree may be substituted for two years of experience as indicated above.
Education Note: Degrees conferred outside of the United States must be evaluated by a recognized evaluation service. (See www.naces.org/members.html )
Supplemental Information
Driver's License: Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position.
Authorization to Work: US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.
Special Note: Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information.
Residency Law: Pursuant to N.J.S.A. 52:14-7 (L. 2011, Chapter 70), also known as the "New Jersey First Act," all persons newly hired by the Judiciary must establish, and then maintain, principal residence in the State of New Jersey.
How To Apply
The NJ Judiciary requires all applicants to complete the application process fully and as instructed. All applicants must complete the work experience and education sections and attach any required documents. Applications must describe all relevant work experience in detail, beginning with your current or most recent job, including military service (indicate rank), internships and job-related volunteer work, if applicable. Use a separate section to describe each position. Applicants who indicate "see resume" or enter their initials to acknowledge that they have skipped the Work History and Education sections will not be considered, unless they do not possess any education history or work experience. Only applicants that follow the application instructions and submit completed applications will be considered.
The New Jersey Judiciary consists of: the Supreme Court, the Superior Court including the Appellate Division and the Trial Court of the 15 vicinages in New Jersey, the Tax Court and the Municipal Court System. The Administrative Office of the Courts provides technical assistance, operational support, training, research and development, budget and personnel coordination, and development and operation of information systems for the Courts of New Jersey.
The Judiciary of New Jersey is an Equal Opportunity/Affirmative Action
Employer Committed to Ensuring an Open Door to Justice
NeoGov applicant support at 1-877-204-4442 (toll free call)
Monday through Friday, 6:00 AM to 6:00 PM Mountain Time (MT)
