Course Support Specialist Jobs

Academic Affairs is seeking a Course Support Specialist (CSS) who provides support to faculty in the areas of curriculum delivery and course support which includes syllabi construction, coordination of course materials, textbook orders, course evaluations, and technological troubleshooting. They participate in the analysis, design, development, and implementation of routine online courses, web-based training, and face-to-face training curricula.
Specific Duties & Responsibilities
Course/Program Support
Provide instructional design support and coordinate a range of online instructional tools and materials to enhance online course delivery.
Provide recommendations to faculty and subject matter experts to update existing courses. Perform routine revisions of existing course content.
Create and maintain faculty, student, and course information records in various locations/systems i.e., secured network drives, Teams, SharePoint, Learning Management System (LMS)
Update course websites in the LMS by creating assignments, checking APA citations, building exams, building groups, adding rubrics, setting up the Grade Center, and performing other maintenance as necessary.
Complete general QA of courses throughout the term to ensure that materials and course content align, and that all information is up to date.
Correspond and coordinate with faculty on term start preparations, to set up course for the upcoming term and occasionally determine how to effectively use the LMS tools and other communication software.
Assist Design & Technology teams with compliance with established accessibility (ADA/508/UDL) standards as well as university/division standards.
Assist in preparing course materials throughout term prior to posting in classroom i.e. Ensure appropriate template usage and formatting for syllabi, rubrics, documents & PDFs, and all PowerPoint presentations.
Maintain a collaborative relationship with faculty, Instructional Designer and Technology team members, and Program Administrators to ensure quality and consistency throughout our courses and programs.
Technical Support
Provide guidance and training to faculty, TAs, clinical instructors, and guest lecturers as needed on all technologies used in online courses.
Troubleshoot technical issues that are escalated from the Level 1/Level 2 Help Desks
Assist with effective implementation of instructional technology tools within learning management systems.
Consult with faculty on the use of instructional technologies for activities such as evaluation, presentation, audience response, live meetings, streaming video, etc.
Assist multimedia specialists with the preparation and production of recorded audio/video lectures.
Support/troubleshoot various educational and communication technology i.e., Turnitin, Zoom, Office 365 products, VoiceThread, Qualtrics, PowerPoint, Excel, Word, Adobe Connect, Poll Everywhere, RPNow, Respondus, Examsoft, Adobe PDF, Shadow Health, Late Nite Labs, etc.
Participate in technology implementation projects, providing project coordination when needed.
Triage and respond to faculty and student questions, concerns, and inquiries. Troubleshoot when able and escalate calls, emails, & JIRA tickets to appropriate staff for matters requiring specialized or a higher level of expertise/authority
Collaborate with faculty and IDs to select the most appropriate technologies based on the content of the course.
Perform thorough in-depth quality assurance testing as needed.
Administrative Support
Provide administrative assistance in the areas of course material production, Internet research, textbook selections and orders, course assignments, LMS sites and evaluations.
Assist instructional design & technology staff by researching industry trends and best practices and brainstorming ideas to solve design challenges.
Collect, prepare, analyze, and evaluate data collected from faculty and students in order to make recommendations on the impacts of design changes and technological innovations in programs and courses.
Staff academic committees, task forces, and other working groups as assigned, as a representative for the CSS working group
Prepare course reports as needed and assigned.
Special Knowledge, Skills & Abilities
Familiarity with Blackboard and/or other Learning Management Systems
Ability to navigate and understand new technologies and strong grasp of educational technologies (VoiceThread, Turnitin, Poll Everywhere, Respondus, AEFIS, publisher, etc.)
Basic HTML experience and the ability to edit code to remove errors/excessive tags.
Proficient in supporting various software and applications, with a technical competence that allows for quick adaption and ability to support new technologies and innovations.
Advanced admin/technical knowledge of Blackboard and/or other Learning Management Systems desired
Excellent interpersonal skills and ability to work with diverse groups of people with varying needs in terms of level of support required.
Excellent written and verbal communication skills are necessary, with ability to communicate clearly and concisely.
Strong critical thinking and troubleshooting skills; Ability to quickly and independently search for resolutions as needed.
Able to handle several tasks at once and remain flexible in order to meet various concurrent deadlines.
Minimum Qualifications
Bachelor's Degree in instructional design, instructional technology, education, or related field.
One year's progressively responsible related experience.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Knowledge of best practices for the effective implementation of instructional technology tools in higher education.
Classified Title: Course Support Specialist
Role/Level/Range: ACRO37.5/03/CF
Starting Salary Range: $22.10-$30.40-$38.70 HRLY (Commensurate with xperience)
Employee group: Full Time
Schedule: Monday - Friday 8:30 -5:00
Exempt Status: Non-Exempt
Location: Remote
Department name: Academic Affairs
Personnel area: School of Nursing
Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected] . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
To apply, visit https://jobs.jhu.edu/job/Baltimore-Course-Support-Specialist-MD-21205/1028292100/
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