Content Designer, Associate Jobs

Job Summary

ATMs are critical to Chase’s mission to serve communities and build trust. Customers need ATMs to complete vital transactions, and employees must be able to maintain ATMs quickly and securely.

As Senior Content Designer, you will plan, create and structure content to ensure that all customer and employee interactions with ATMs are efficient, safe and best in class. You will be part of a collaborative, passionate team of UX professionals who keep users at the heart of innovation.

Though focused on content, you will work across the range of design practice, from up-front research, insights and strategy, through to ideation, prototyping and testing, and to delivery of final designs.

You are expected to be a strong partner to Product Managers and Engineers as you help the team prioritize, plan and make decisions along the path to execution.

Job Responsibilities

• Deliver content components (UI language, product education, etc.) across the ATM experience
• Develop content requirements in partnership with Product and Design
• Contribute to the structural design of product experience (navigation, labeling, flow)
• Leverage different kinds of data (research findings, analytics) to identify and solve user problems and measure impact
• Lead adherence to content governance and approvals process
• Work with company-wide content design team to improve UX and ensure consistency across Chase channels and experiences
• Use and actively contribute to content systems (standards, voice and tone, messaging and accessibility libraries)

Required Qualifications, Capabilities and Skills

• Experience working with brand and copy standards, including style, voice and tone
• Thorough knowledge of English language, grammar, spelling, punctuation and usage
• Experience collaborating with design teams (with other Product Designers, UX Researchers and Content Designers) and cross-functionally with Product Managers and Engineers
• Ability to shift between leader and supporter, depending on project requirements and team needs
• Emotional intelligence and empathy for customers and colleagues
• Bachelor’s Degree in relevant discipline (e.g., English, Journalism, Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Self-directed in planning and executing work
• Advanced skills in UX writing and information architecture

Preferred Qualifications, Capabilities and Skills

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Demonstrated experience with user-centered and human-centered design approaches
• Familiarity with organizational content compliance processes and tools, including legal and accessibility reviews, Agile methodology and Jira
• Demonstrated understanding of how design connects with broader business value

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans