Content & Communications Consultant Jobs

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About Us
Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
Job Overview
The Mercedes-Benz Academy (MBA) Operations Content and Communications Analyst is responsible for managing and supporting internal and external communications using multiple channels and methods to create relevant communications that are aligned with the business strategy. This position is also responsible for maintaining and updating content as needed on all platforms and systems managed by the Mercedes-Benz Academy. This position will report into to the MBA Operations Manager, and will be a member of the Mercedes-Benz Academy Operations Team.
Responsibilities
This position will

• Collaborate and develop effective working relationships with the MBA Retail and Technical Department, Customer Assistance Center, and other business units to represent their content and communication needs and develop targeted messages to achieve results.
• Actively plan content audits to ensure content is update to date at all times.
• Support the MBA Operations team on projects as needed
• Understand and work effectively with various communications platforms including Learning Link, Social Intranet, NetStar, various microsites and any other MBA Operations platforms.
• Initiate, plan, develop and implement Customer Insights and Academy content and communication strategies and tactics to support the department initiatives, programs, services, and events.
• Provide content usage insights and measure effectiveness to support decision-making and guidance for stakeholders.
• Manage and craft communication for MBA such as Operations announcements, dealer communications, field communication, emergency communication and updates, newsletters, dealer training administrative updates, etc.
• Collaborate with content owners to manage content updates throughout the year.
• Create communications plans that promote awareness, engagement, understanding, and transparency, while also promoting the company goals and collaborating across different functions and teams.

Qualifications
Qualifications

• 3+ years additional and relevant work experience
• Minimum of a Bachelor's Degree is required to be considered for this position

EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.