Concierge - Van Alen

Van Alen Apartments - Durham, NC: Shift - AM/PM and some weekends; FT and PT needed:

Much of our success relies on our residents’ experience. This individual will answer questions, assist with directions, transportation and recommend local events and venues. This individual should be able to handle a variety of critical resident and property management needs. The ideal Concierge Associate should have at least 2 years of customer service experience. The Concierge Associate is the first impression of the community and the delivery of excellent customer service at all times is the goal. The Concierge Associate will provide the necessary services to current residents, potential residents, vendors, community partners and visitors.

POSITION AUTHORITY

The Concierge Associate does not have direct authority over any team member.

LOCATION

Durham, NC

ESSENTIAL FUNCTIONS

• Maintain a climate of extremely high professionalism including appearance, demeanor, customer service, and work environment.
• Greet all residents and prospects, visitors with a smile, positive attitude, and professional demeanor.
• Check in and when required deliver packages and dry cleaning to residents.
• Maintain coffee stations with proper supplies and clean regularly.
• Successfully meet the needs of prospective and current residents in person, over the phone, or via email with any task or request made including but not limited to leasing information, community information, neighborhood information, service requests, and/or any other request to meet and exceed their needs.
• Foster an environment where residents receive value from this service which will result in high retention rates and rent growth.
• Continuously monitor cameras, and utilize necessary programs to assist residents the entire shift.
• Give residents and authorized visitors access to apartments with knowledge that they have permission.
• Check out keys and retain ID of housekeeper or visitor as necessary. Ensure return receipt of keys releasing ID obtain obtaining of keys.
• Any other duties assigned by Management.
• Continually conscious that the Concierge Associate position is the most visited post at the community; therefore standing when residents and guests come to the desk with an enthusiastic, positive attitude to serve them.
• Keep lobby clean and presentable during entire shift including work space free of clutter.

Desired Skills

• Neat, clean, professional appearance at all times throughout the workday and/or whenever present at the community.
• Demonstrate strong verbal and written communication skills.
• Proficient in Microsoft Office including Word, Excel and Outlook, community software.
• Demonstrate an ability to support and contribute to community team.
• Ensures that unsafe conditions are corrected in a timely manner.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Must be able to work late morning into early evenings (approx 10:00 pm) and some weekends.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training in order to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Learn and ensure compliance with all company, local, state and federal safety rules.
• Comply with expectations as demonstrated in the Employee Handbook.
• Comply with expectations as demonstrated in the employee handbook.

Minimum Qualifications

• Successfully pass a drug test
• High School degree or GED
• Obtain the Fair Housing Certification within 30 days of hire and prior to interacting with prospective residents
• Valid Driver's License
• Ability to work a flexible schedule, including weekends
• 2+ years customer service experience

Preferred Qualifications

• Proficient in Microsoft Office including Word, Excel, and Outlook, community software
• College degree