Concierge Manager Jobs

Concierge Manager

E2 is a residential construction firm in Central Florida, specializing in modern, custom, and forward-thinking building practices. The E2 family of companies provide a wide array of construction services relating to custom home building, green building, remodeling, and home concierge services.

We are looking for an independent, dynamic and customer service-oriented individual that likes to be challenged and enjoys working with a team.

As a Concierge Manager, you will be responsible for coordinating all contracted home maintenance services for a large group of Concierge clients in a highly-professional and exceptional manner. You will be independently responsible for representing the E2 brand, establishing client trust and rapport, and ensuring that all services are executed to the E2 standard.

Job Responsibilities:

• Provide clear, accurate, and timely follow-up regarding all scheduled tasks.
• Coordinate and clearly communicate all client contracted services and any other service-oriented requests.
• Accountability for vendor bids, orders and invoices.
• Maintain a safe working environment for E2, our vendors, and our clients.
• Manage, supervise, and support day-to-day vendor activity for Concierge clients.
• Develop high-trust relationships with Concierge clients and vendors.
• Assist in troubleshooting repairs, providing triage, or making simple adjustments as needed.
• Visit client homes and properties frequently to stay in front of emerging issues.
• Follow up after service visits to ensure full satisfaction of our clients.

Candidate Profile

• Experience working in a fast-paced, results-oriented environment with a direct communication style
• Proficiency in Microsoft Office, Adobe Acrobat, Google Business, and Airtable applications are strongly preferred, with the flexibility to innovate with new technologies as they arise
• Understanding residential construction trades and home building in general
• Professional demeanor and well-honed interpersonal skills
• Excellent organizational, problem solving, and decision making skills
• Ability to work independently and follow through on all assignments with exceptional attention to detail
• Ability to explain observed conditions to client in a consultative and reassuring manner
• Ownership mindset with infallible dependability

Salary and Benefits:

Competitive Salary, Paid Vacation and Holidays, 401k Retirement Plan with matching, Employee Benefits: Medical, Life, and Long-Term Disability, with access to group Dental, Vision, Company Cell Phone and/or Tablet

Resumes with a concise and tailored cover letter and salary history are preferred.

E2 is a Drug, alcohol, and smoke free workplace. Clean background check, insurable driving history, and valid driver’s license are required.

Job Type: Full-time

Required experience: Account Management or Customer Service Management: 4+ years

Required education: Bachelor’s Degree

Salary: $55,000.00 - $65,000.00 per year

Job Type: Full-time