Concierge Jobs

At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.

Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

Keeps updated information about the Hotel Facilities:

• All hotel room types, numbers/names, layout, appointments, amenities and locations.
• Knows names and location of meeting/banquet rooms along with functions booked for the day. Will direct guests as needed.
• All Hotel restaurant food concepts, menu price range, dress code and ambiance.
• Local events, attractions, holiday schedules.
• All Hotel features/ services, hours of operation.
• All Hotel room rates, special packages and promotions.
• Maintain updated resource materials on all vendors and information to accommodate guest requests.

2. Ensures smooth daily operations:

• Ensures easy access for all other employees to guest information, and arrangements through the computer system
• Monitors scheduled daily group activities
• Close communication and cooperation with all other departments to ensure the highest level of guest satisfaction and productivity
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Processing of incoming mail, deliveries and packages to the standard of The Radisson Blu, keeps a record of all guest related deliveries
• Daily house count and expected arrivals/departures.

• Communicates closely with reservations on package related tasks and pre-reservation arrangements
• Communicates all operational events during the shift handover, and will follow up with any pending items.

3. Takes care of Guests and their requests

• Assists Guests and other departments in arrangements like restaurant reservations/ recommendations, tickets for all kind of venues, transportation arrangements, special requests from individuals and groups
• Accept and record wake-up call requests; deliver to PBX
• Books and confirms Tickets for local attractions, and happenings
• Books, reschedules and reconfirms transportation for guests (air, land, sea)
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Resolve guest/resident complaints, ensuring guest satisfaction.
• Greets guests arriving at the hotel providing a warm welcome, assisting in directions and providing information as requested.
• Reconfirm all guest requests for the following day
• Anticipate guests’ & resident needs, respond promptly and acknowledge all guests & residents, however busy and whatever time of day.
• Review designated in-house guest list and be familiar with guests' names and room locations.
• Arranges Babysitting Service
• Take record and relay messages accurately, completely and legibly.

4. Keeps Guest Records updated

• Develop and maintain all guest profiles.
• Maintain positive guest, resident and employee relations at all times.
• Updating guest preferences and requests as well as arrangements for guests in the PMS for future reference

5. Ensures proper accounting procedures are followed

• Run closing reports.
• Drop receipts, balance reports
• Complete designated cashier reports.
• Post charges according to accounting procedures and in conjunction with front office cashiers
• Collect payments, in communication with accounts and the front office cashiers

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.